Print this page
Customer and Partner Agreements
An icon of a down chevron
Terms of Service
Acceptable Use Policy
Service and Country Specific Requirements
Data Protection Addendum (DPA)
Security Overview
Service Level Agreements
Advisory Services Terms
Professional Services Terms
Twilio Marketplace Terms
Twilio Segment Customer Data Platform Destination Integration and Listing Terms
AI/ML Terms
Twilio Messaging Campaign Terms
Customer Name Changes and Assignments
Updates to Legal Terms and Conditions
Country Specific Disclosures
An icon of a down chevron
EU Data Act Disclosures and Twilio’s Commitment to Open Portability and Switching
European Electronic Communications Code Disclosures
Italy ALIAS Database Code of Conduct
Germany - Impressum
Privacy
An icon of a down chevron
Data Privacy at Twilio
Privacy Notice
Binding Corporate Rules
Customer Proprietary Network Information (CPNI)
Sub-processors
Customer Data Protection Addendum
Supplier Data Protection Addendum
Global Applicant Privacy Notice
Mobile Application Terms
An icon of a down chevron
Twilio Frontline End User App Terms
Twilio Authy App Terms
Supplier Agreements
An icon of a down chevron
Supplier Purchase Order Terms and Conditions
Country-Specific Terms
Supplier Data Protection Addendum
Supplier Code of Conduct
Intellectual Property
An icon of a down chevron
DMCA Policy
Trademark
Resources for Law Enforcement
An icon of a down chevron
Government Requests
Transparency Report
Civil Requests
An icon of a down chevron
Submit a request or subpoena
Code of Conduct & Ethics Hotline
An icon of a down chevron
Twilio Code of Conduct
Ethics and Whistleblower Hotline
Discord Community Code of Conduct
Twilio Discord FAQ
Digital Promotions General Rules
An icon of a down chevron
Sweepstakes Rules
Customer Research and User Experience
An icon of a down chevron
Acknowledgement and Waiver
Service and Country Specific Requirements
Last Updated: **April 9, 2026
Customer’s use of the Services is subject to Customer’s compliance with the Service Specific Requirements, Country Specific Requirements, and Country Specific Requirements for Communications Services below (collectively, "Requirements") to the extent applicable.
If any of the following terms are used but not defined within a Requirement below, they will have the meanings set forth in the Twilio Acceptable Use Policy ("AUP"): "you", "your", "yours", "Customer", "Twilio", "End User", and "Services." Twilio may update or modify these Requirements from time to time. These updates and modifications that are material in nature are covered in this change log, which Customer deems as reasonable and sufficient notice given to Customer for such updates and modifications. Customer’s continued use of the Services constitutes Customer’s acceptance of the updated or modified Requirements. Twilio recommends that Customer periodically reviews the change log and these Requirements.
These Requirements are part of the AUP.
Service Specific Requirements
The Service Specific Requirements for a particular Service apply solely to the extent Customer uses the identified Service.
- Advisory Services
- Services in Private Beta
- Services Using Phone Numbers
- Short Codes
- Outbound SMS - Domestic and International Routes
- Twilio Email Policy
- Twilio Flex Fair Usage Policy
- Twilio Flex via a Non-Twilio Flex Account
- Twilio Flex Mobile Application