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Service and Country Specific Requirements

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Print this page Customer and Partner Agreements An icon of a down chevron Terms of Service Acceptable Use Policy Service and Country Specific Requirements Data Protection Addendum (DPA) Security Overview Service Level Agreements Advisory Services Terms Professional Services Terms...

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Customer and Partner Agreements

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Terms of Service

Acceptable Use Policy

Service and Country Specific Requirements

Data Protection Addendum (DPA)

Security Overview

Service Level Agreements

Advisory Services Terms

Professional Services Terms

Twilio Marketplace Terms

Twilio Segment Customer Data Platform Destination Integration and Listing Terms

AI/ML Terms

Twilio Messaging Campaign Terms

Customer Name Changes and Assignments

Updates to Legal Terms and Conditions

Country Specific Disclosures

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EU Data Act Disclosures and Twilio’s Commitment to Open Portability and Switching

European Electronic Communications Code Disclosures

Italy ALIAS Database Code of Conduct

Germany - Impressum

Privacy

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Data Privacy at Twilio

Privacy Notice

Binding Corporate Rules

Customer Proprietary Network Information (CPNI)

Sub-processors

Customer Data Protection Addendum

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Global Applicant Privacy Notice

Mobile Application Terms

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Twilio Frontline End User App Terms

Twilio Authy App Terms

Supplier Agreements

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Supplier Purchase Order Terms and Conditions

Country-Specific Terms

Supplier Data Protection Addendum

Supplier Code of Conduct

Intellectual Property

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DMCA Policy

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Resources for Law Enforcement

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Acknowledgement and Waiver

Service and Country Specific Requirements

Last Updated: **April 9, 2026

Customer’s use of the Services is subject to Customer’s compliance with the Service Specific Requirements, Country Specific Requirements, and Country Specific Requirements for Communications Services below (collectively, "Requirements") to the extent applicable.

If any of the following terms are used but not defined within a Requirement below, they will have the meanings set forth in the Twilio Acceptable Use Policy ("AUP"): "you", "your", "yours", "Customer", "Twilio", "End User", and "Services." Twilio may update or modify these Requirements from time to time. These updates and modifications that are material in nature are covered in this change log, which Customer deems as reasonable and sufficient notice given to Customer for such updates and modifications. Customer’s continued use of the Services constitutes Customer’s acceptance of the updated or modified Requirements. Twilio recommends that Customer periodically reviews the change log and these Requirements.

These Requirements are part of the AUP.

Service Specific Requirements

The Service Specific Requirements for a particular Service apply solely to the extent Customer uses the identified Service.

  • Advisory Services
  • Services in Private Beta
  • Services Using Phone Numbers
  • Short Codes
  • Outbound SMS - Domestic and International Routes
  • Twilio Email Policy
  • Twilio Flex Fair Usage Policy
  • Twilio Flex via a Non-Twilio Flex Account
  • Twilio Flex Mobile Application

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Print this page Customer and Partner Agreements An icon of a down chevron Terms of Service Acceptable Use Policy Service and Country Specific Requirements Data Protection Addendum (DPA) Security Overview Service Level Agreements Advisory Services Terms Professional Services Terms...

  • Service Specific Requirements
  • Country Specific Requirements
  • Country Specific Requirements for Communications Services
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