Twilio <Pay>

Print this page

Customer and Partner Agreements

An icon of a down chevron

Terms of Service

Acceptable Use Policy

Service and Country Specific Requirements

Data Protection Addendum (DPA)

Security Overview

Service Level Agreements

Advisory Services Terms

Professional Services Terms

Twilio Marketplace Terms

Twilio Segment Customer Data Platform Destination Integration and Listing Terms

AI/ML Terms

Twilio Messaging Campaign Terms

Customer Name Changes and Assignments

Updates to Legal Terms and Conditions

Country Specific Disclosures

An icon of a down chevron

EU Data Act Disclosures and Twilio’s Commitment to Open Portability and Switching

European Electronic Communications Code Disclosures

Italy ALIAS Database Code of Conduct

Germany - Impressum

Privacy

An icon of a down chevron

Data Privacy at Twilio

Privacy Notice

Binding Corporate Rules

Customer Proprietary Network Information (CPNI)

Sub-processors

Customer Data Protection Addendum

Supplier Data Protection Addendum

Global Applicant Privacy Notice

Mobile Application Terms

An icon of a down chevron

Twilio Frontline End User App Terms

Twilio Authy App Terms

Supplier Agreements

An icon of a down chevron

Supplier Purchase Order Terms and Conditions

Country-Specific Terms

Supplier Data Protection Addendum

Supplier Code of Conduct

Intellectual Property

An icon of a down chevron

DMCA Policy

Trademark

Resources for Law Enforcement

An icon of a down chevron

Government Requests

Transparency Report

Civil Requests

An icon of a down chevron

Submit a request or subpoena

Code of Conduct & Ethics Hotline

An icon of a down chevron

Twilio Code of Conduct

Ethics and Whistleblower Hotline

Discord Community Code of Conduct

Twilio Discord FAQ

Digital Promotions General Rules

An icon of a down chevron

Sweepstakes Rules

Customer Research and User Experience

An icon of a down chevron

Acknowledgement and Waiver

Twilio < Pay >

Last Updated:** August 5, 2025

These Twilio <Pay> requirements (“Twilio <Pay> Requirements”) will apply to Customer to the extent Customer uses any Twilio <Pay> Features (as defined below). These Twilio <Pay> Requirements supplement the terms of the agreement between Customer and Twilio covering Customer’s use of the Services (“Agreement”).

1. Definitions

“PCI-DSS”** **means the Payment Card Industry Data Security Standard administered by the Payment Card Industry Security Standards Council.

“Twilio Acceptable Use Policy” means the Twilio Acceptable Use Policy, the current version of which is available at https://www.twilio.com/legal/aup.

“Twilio <Pay> Features” means the specific Services, and any associated features, identified in the Twilio PCI-DSS Responsibility Matrix (as defined below).

“Twilio PCI-DSS Responsibility Matrix” means the Twilio PCI DSS Responsibility Matrix, the current version of which is available the Twilio Trust Center at https://security.twilio.com/?itemUid=af8aa24c-c7c2-4824-9bd1-f862b8cd9c83.

“Twilio <Pay> Features Documentation” means Twilio’s standard technical documentation applicable to the Twilio <Pay> Features, the current version of which is available at https://www.twilio.com/docs.

2. Access to Twilio <Pay> Features. Customer must actively choose to enable “PCI Mode” within its account, on each individual Twilio Account SID under which it desires to use the Twilio <Pay> Features, in order to access the Twilio <Pay> Features. Customer will ensure that its use of the Twilio <Pay> Features complies with the Agreement, these Twilio <Pay> Requirements, the Twilio Acceptable Use Policy, and the Twilio <Pay> Features Documentation.