European Electronic Communications Code Notice and Rights Waiver

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Acknowledgement and Waiver

European Electronic Communications Code Disclosures

Last Updated**: March 19, 2025

TWILIO RECOMMENDS THAT YOU DOWNLOAD A COPY OF THIS EUROPEAN ELECTRONIC COMMUNICATIONS CODE NOTICE AND RIGHTS WAIVER BY CLICKING ON THE “PRINT THIS PAGE” LINK IN THE TOP RIGHT CORNER AND SAVING IT AS A PDF.

This European Electronic Communications Code Notice and Rights Waiver is made available pursuant to the European Electronic Communications Code (as established by Directive (EU) 2018/1972 of the European Parliament and of the Council of 11 December 2018) (“EECC”) to you as a customer of Twilio (“you” or “your”) and user of electronic communications services provided by Twilio (“Communications Services”). These disclosures pursuant to the EECC supplement the terms of the agreement between you and Twilio covering your use of the Communications Services (“Agreement”). Any capitalized term used herein that is not defined will have the meaning provided in the Agreement.

European Electronic Communications Code Notice

***Upon your reasonable written request to Twilio, Twilio will make this European Electronic Communications Code Notice available to you in an accessible format. ***

1. Twilio Contact Information. You may contact Twilio via your designated account team (if applicable) or Twilio Customer Support here.

**2. Description and Scope of the Communications Services Offered. ** Descriptions of the Communications Services are available at https://www.twilio.com/products and within Twilio’s applicable documentation for the Communications Services, the current version of which is available at https://www.twilio.com/docs.