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Customer and Partner Agreements
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Terms of Service
Acceptable Use Policy
Service and Country Specific Requirements
Data Protection Addendum (DPA)
Security Overview
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Twilio Segment Customer Data Platform Destination Integration and Listing Terms
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Country Specific Disclosures
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EU Data Act Disclosures and Twilio’s Commitment to Open Portability and Switching
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Privacy
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Data Privacy at Twilio
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Customer Data Protection Addendum
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Mobile Application Terms
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Twilio Frontline End User App Terms
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Supplier Agreements
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Supplier Purchase Order Terms and Conditions
Country-Specific Terms
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Twilio Code of Conduct
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Discord Community Code of Conduct
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Digital Promotions General Rules
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Customer Research and User Experience
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Acknowledgement and Waiver
Supplier Purchase Order Terms and Conditions
Last Updated: December 18, 2025**
These Twilio terms and conditions (“Terms and Conditions”) govern the rights, remedies and obligations of Twilio Inc. or an entity controlled by Twilio Inc. or subject to common control with Twilio Inc. (“Twilio”) and a supplier (the “Supplier”) of items and materials, including products, hardware, software, furniture, equipment, and merchandise (“Products”) and services (“Services”) under purchase orders issued by Twilio and agreements, engagement letters, statements of work, or other documents mutually executed by Twilio and Supplier that refer to or incorporate these Terms and Conditions (each, an “Order Form”). These Terms and Conditions will be deemed accepted by: (i) Supplier’s commencement of performance; (ii) Supplier’s shipment of any items specified in an Order Form; and/or (iii) any other indication of Supplier’s agreement to an Order Form, whichever occurs first. Any terms, conditions or provisions of any Supplier quotation, confirmation, order acknowledgement, invoice, or other commercial document sent to Twilio are hereby rejected, and shall not constitute additional or modified terms. Any or all of such proposed terms will not operate as a rejection of this offer, but shall be deemed a proposed material alteration thereof, and this offer will be deemed accepted by Supplier without and not including such proposed terms. Notwithstanding the foregoing, if the parties have mutually executed a master services agreement, independent services agreement, purchase agreement, or any other definitive agreement (“Parent Agreement”) covering Products and Services, the terms of such Parent Agreement shall prevail over these Terms and Conditions. For the purposes of these Terms and Conditions, online terms or agreements that Twilio accepts to login or access Products or Services, such as a software as a service, are not an agreement that has been “mutually executed” and will not replace, supplement or amend these Terms and Conditions in any way. Capitalized terms not defined herein will have meanings provided in the Order For