Services Using Phone Numbers

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Services Using Phone Numbers

Last Updated:** July 9, 2024

If Customer uses a phone number with any of the Services, the following requirements apply:

Phone Number Compliance

Customer will provide Twilio with true, accurate, and complete information associated with Customer’s use of any phone number with the Services for which Twilio is required to have an address or any other information of Customer or an End User, if applicable, on record. Customer will keep the foregoing information current and provide reasonable cooperation regarding information requests from law enforcement, regulators, or telecommunications providers. Furthermore, if Customer uses any Services that require the use of a phone number, Customer will comply with any law or regulation that is or becomes applicable as a result of Customer’s software application or service interfacing with the Services.

Phone Number Porting

Customer agrees not to obtain phone numbers via Customer's account for the sole purpose of immediately porting them out.

Customer agrees to provide Twilio with explicit consent in the form required by Twilio for each phone number that Customer seeks to port out. If Customer is not the person that makes use of a phone number that is to be ported out, Customer agrees to obtain such explicit consent from the person that makes use of such phone number prior to initiating a port-out request with Twilio. Customer agrees not to take any action to prevent the execution of a port-out request once it has instructed Twilio to facilitate such port-out request.