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Customer and Partner Agreements
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Acknowledgement and Waiver
Advisory Services Requirements
Last Updated**: November 12, 2024
These Advisory Services Requirements (“Advisory Services Requirements”) will (a) govern Customer’s obligations related to the Advisory Services (as defined below) and (b) supplement the terms of the agreement between Customer and Twilio covering Customer’s use of the Services (“Agreement”). For the avoidance of doubt, these Advisory Services Requirements will not govern the Advisory Services if Customer has agreed to the Advisory Services Terms available at https://www.twilio.com/legal/advisory-services-terms in the applicable Order Form (as defined below).
1. Definitions
“Advisory Services” means Services that are advisory, configuration, consulting, expert, implementation, or onboarding in nature and provided to Customer in accordance with the applicable Advisory Services Package (as defined below). Advisory Services excludes any Services set forth in Section 2.2 (Out of Scope Services).
“Advisory Services Package” means the Advisory Services package purchased by Customer, the terms for which are set forth (a) at https://www.twilio.com/en-us/legal/services-packages or (b) in the applicable Order Form, as applicable.
“Affiliate” has the meaning set forth in the Agreement.
“Customer Documentation” means any documentation developed, conceived, or acquired specifically for, or on behalf of, Customer in connection with the Advisory Services.
“Customer Materials” means any information, specifications, instructions, or materials provided by Customer in connection with the Advisory Services.