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Acknowledgement and Waiver
Twilio Segment Customer Data Platform (CDP) Requirements
Last Updated:** November 12, 2024
These Twilio Segment Customer Data Platform (CDP) requirements (“Segment Requirements”) will apply to Customer to the extent Customer uses the Segment Services (as defined below). These Segment Requirements supplement the terms of the agreement between Customer and Twilio covering Customer’s use of the Services (“Agreement”). Except as otherwise expressly set forth in these Segment Requirements, the terms of the Agreement, including, without limitation, any disclaimers and liability limitations set forth therein, will apply to the use of the Segment Services.
The Agreement and these Segment Requirements will not apply to Customer if Customer has executed a separate written agreement that expressly covers and permits the use of the Segment Services.
1. Definitions
“Affiliate” has the meaning set forth in the Agreement.
“Twilio Acceptable Use Policy” means the Twilio Acceptable Use Policy, the current version of which is available at https://www.twilio.com/legal/aup.
“High Risk Activities” mean activities where use or failure of the Segment Services could lead to death, personal injury, or environmental damage, including life support systems, emergency services, nuclear facilities, autonomous vehicles, or air traffic control.
“Prohibited Data” means any (a) special categories of data enumerated in the General Data Protection Regulation (EU 2016/679), Article 9(1) or any successor legislation; (b) patient, medical, or other health information (“Health Data”) that is protected and regulated under applicable laws or regulations; (c) credit, debit or other payment card data subject to the Payment Card Industry Data Security Standards (PCI DSS); (d) social security numbers, driver’s license numbers or other government ID numbers; or (e) any data similar to the above protected under foreign or domestic laws or regulations.