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Contact Twilio Privacy
Twilio Privacy Notice
Last Updated:** April 09, 2026 (View the prior version of our privacy notice here)
Introduction & Scope
**Building the Future of Engagement. **Twilio powers the world’s most important communications by seamlessly unifying data and connectivity. We protect the personal data flowing through our platform by centering our privacy program on Binding Corporate Rules (“BCRs”). These BCRs serve as our global code of conduct, mandating how Twilio Inc. and its group companies (“Twilio”, “we”, or “our”) process personal data wherever we operate.
Trust Through Transparency. In a digital economy defined by speed and scale, transparency is essential to who we are and how we operate. It is the foundation of the trust we build with the millions of developers and organizations who rely on Twilio. To honor that trust, we explain our privacy practices in a clear, accessible, and easy-to-understand way, and let you know how to exercise your rights in relation to your data.
**Putting Privacy Into Practice. **To provide our products and services (collectively, our “Services”) and conduct our day-to-day business operations, we collect, store, use, and share personal data, which is any information that identifies you directly (such as your name) or indirectly (such as a phone number or device identifier).
Depending on which Services are used, we process personal data for:
- **Customers: **Individuals or entities who contract with us to use our Services.
- **End Users: **Individuals who interact with our customers via our Services (e.g., receiving a text or authenticating an identity).