UK Emergency Calling Functionality

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UK Emergency Calling Functionality

Last Updated**: May 21, 2021

These UK Emergency Calling Functionality requirements ("UK Emergency Calling Requirements") will apply to Customer if Customer or an End User opts for UK Emergency Calling Functionality (as defined below). These UK Emergency Calling Requirements supplement the terms of the agreement between Customer and Twilio covering Customer’s use of the Services (“Agreement”).

1. Approved Services. Notwithstanding any prohibition against using the Services to contact Emergency Services (as defined below) in the Agreement, Customer may only use the Approved Services below to place voice calls using UK Emergency Calling Functionality, subject to Customer's compliance with these UK Emergency Calling Requirements and the applicable Approved Service Documentation below:

Approved Service:

Approved Service Documentation:

Elastic SIP Trunking

https://www.twilio.com/docs/sip-trunking/emergency-calling

Programmable Voice SIP Interfaces

https://www.twilio.com/docs/voice/sip/emergency-calling

2. Definitions

“Emergency Services” means any organization or personnel providing a vital service relating to the safety of life in an emergency.

“Public Service Access Point” means a central call center where voice calls placed to a UK Emergency Number are first received for onward transfer to Emergency Services based on the Registered Emergency Address associated with a UK Approved Number placing such voice call.

“Registered Emergency Address” means the physical address that Customer is responsible for associating with each UK Approved Number.