Supplier Country-Specific Terms

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Country-Specific Terms

Last Updated: December 18, 2025**

These Twilio country-specific terms (“Country-Specific Terms”) supplement the Supplier Purchase Order Terms and Conditions (“POTAC”) or the Independent Services Agreement (“ISA” and with POTAC, each may be referred to as the “Agreement”), as the case may be and depending on the form of agreement in place between Twilio and Supplier, and shall form an integral part thereof. These Country-Specific Terms, as they may be updated by Twilio from time to time, apply to the purchase orders issued by a Twilio entity and the agreements, engagement letters, SOWs, or other documents executed by Twilio and Supplier.

The following countries are in-scope for these Country-Specific Terms:

Australia

Japan

Brazil

Netherlands

Canada

Poland

Colombia

Singapore

Estonia

Spain

France

Sweden

Germany

United Kingdom

India

United States

Ireland

Where one of the Twilio affiliates stated below is a party to the Agreement, the related terms which follow each heading, shall apply.

Australia: Twilio Australia Pty. Ltd.

Non-excludable Rights. If Twilio is a consumer under consumer protection legislation, Supplier gives certain non-excludable guarantees in respect of goods and services Supplier supplies to Twilio and Twilio has certain non-excludable rights if those guarantees are not met, which cannot be excluded, restricted or modified (“Non-excludable Rights”). Nothing in the Agreement is intended to exclude, restrict or modify Twilio's Non-excludable Rights. The limitations on and exclusions of Supplier’s liability contained in the Agreement apply only to the full extent permitted by law.