Twilio Flex Mobile Application

Print this page

Customer and Partner Agreements

An icon of a down chevron

Terms of Service

Acceptable Use Policy

Service and Country Specific Requirements

Data Protection Addendum (DPA)

Security Overview

Service Level Agreements

Advisory Services Terms

Professional Services Terms

Twilio Marketplace Terms

Twilio Segment Customer Data Platform Destination Integration and Listing Terms

AI/ML Terms

Twilio Messaging Campaign Terms

Customer Name Changes and Assignments

Updates to Legal Terms and Conditions

Country Specific Disclosures

An icon of a down chevron

EU Data Act Disclosures and Twilio’s Commitment to Open Portability and Switching

European Electronic Communications Code Disclosures

Italy ALIAS Database Code of Conduct

Germany - Impressum

Privacy

An icon of a down chevron

Data Privacy at Twilio

Privacy Notice

Binding Corporate Rules

Customer Proprietary Network Information (CPNI)

Sub-processors

Customer Data Protection Addendum

Supplier Data Protection Addendum

Global Applicant Privacy Notice

Mobile Application Terms

An icon of a down chevron

Twilio Frontline End User App Terms

Twilio Authy App Terms

Supplier Agreements

An icon of a down chevron

Supplier Purchase Order Terms and Conditions

Country-Specific Terms

Supplier Data Protection Addendum

Supplier Code of Conduct

Intellectual Property

An icon of a down chevron

DMCA Policy

Trademark

Resources for Law Enforcement

An icon of a down chevron

Government Requests

Transparency Report

Civil Requests

An icon of a down chevron

Submit a request or subpoena

Code of Conduct & Ethics Hotline

An icon of a down chevron

Twilio Code of Conduct

Ethics and Whistleblower Hotline

Discord Community Code of Conduct

Twilio Discord FAQ

Digital Promotions General Rules

An icon of a down chevron

Sweepstakes Rules

Customer Research and User Experience

An icon of a down chevron

Acknowledgement and Waiver

Twilio Flex Mobile Application

Last Updated**: May 29, 2024

These Twilio Flex Mobile Application requirements (“Flex Mobile App Requirements”) will apply to Customer’s access to and use of the Flex Mobile App (as defined below). These Flex Mobile App Requirements supplement the terms of the agreement between Customer and Twilio covering Customer’s use of the Flex Service (as defined below) (“Agreement”).

1. Definitions

“Flex Mobile App” means the software application for a mobile device through which Customer may access and use the Flex Service.

“Flex Mobile App Documentation” means Twilio’s standard technical documentation for the Flex Mobile App available at https://www.twilio.com/docs/flex/flex-mobile.

“Flex Service” means the Twilio Flex product offering provided by Twilio.

“User” means an individual user of Customer that uses the Flex Mobile App.

“Third-Party Marketplace” means a marketplace hosted by a third party (e.g., App Store by Apple Inc., Google Play by Google LLC) that makes the Flex Mobile App available to Customer or a User for installation on Customer or such User’s mobile device.

“Twilio Acceptable Use Policy” means the Twilio Acceptable Use Policy, the current version of which is available at https://www.twilio.com/legal/aup.

2. Use of the Flex Mobile App. Using the Flex Mobile App requires Customer to have an active Twilio account that is configured for the Flex Service. Customer’s or its Users’ access to and use of the Flex Mobile App is subject to these Flex Mobile App Requirements, the Flex Mobile App Documentation, the Twilio Acceptable Use Policy, and applicable law or regulation. Customer is responsible for all acts, omissions, and activities of its Users, including their compliance with these Flex Mobile App Requirements, the Flex Mobile App Documentation, the Twilio Acceptable Use Policy, and applicable law or regulation. The Flex Mobile App may not be available for, or compatible with, all mobile devices. For information regarding the mobile devices that are supported for the Flex Mobile App, please refer to the Flex Mobile App Documentation.