Emergency Services Terms & Conditions

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EMERGENCY SERVICES ADDENDUM 911 – TERMS AND CONDITIONS

Last Updated: March 31, 2020

Twilio provides its 911 Services (defined below) subject to these 911 - Terms and Conditions (the "Terms and Conditions**"), which are in addition to and supplement the Twilio Terms of Service available at https://www.twilio.com/legal/tos, Master Sales Agreement, or other similar written agreement between the parties for the use of the Services (the "Agreement"). These Terms and Conditions are subject in all respects to the terms of the Agreement. In the event of any direct conflict between these Terms and Conditions and the Agreement, then these Terms and Conditions shall control. Capitalized terms not elsewhere defined in these Terms and Conditions will have the meaning ascribed to them in the Agreement. To be eligible to use Twilio’s 911 Services, you must review and accept the terms of these Terms and Conditions by clicking on the "I Accept" button or other similar mechanism provided. PLEASE REVIEW THESE TERMS AND CONDITIONS CAREFULLY. ONCE ACCEPTED, THESE TERMS AND CONDITIONS BECOME A BINDING LEGAL COMMITMENT BETWEEN YOU AND TWILIO. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU SHOULD NOT CLICK THE "I ACCEPT" BUTTON AND YOU SHOULD NOT USE TWILIO’S 911 SERVICES.

1. Definitions. For the purposes of these Terms and Conditions, the following terms will have the following meanings:

“911 Call(s)” means any call made dialing the digits 9-1-1 regardless of whether such call is made using Basic 911, Enhanced 911, or a PSAP.