Verify Fraud Guard

Print this page

Customer and Partner Agreements

An icon of a down chevron

Terms of Service

Acceptable Use Policy

Service and Country Specific Requirements

Data Protection Addendum (DPA)

Security Overview

Service Level Agreements

Advisory Services Terms

Professional Services Terms

Twilio Marketplace Terms

Twilio Segment Customer Data Platform Destination Integration and Listing Terms

AI/ML Terms

Twilio Messaging Campaign Terms

Customer Name Changes and Assignments

Updates to Legal Terms and Conditions

Country Specific Disclosures

An icon of a down chevron

EU Data Act Disclosures and Twilio’s Commitment to Open Portability and Switching

European Electronic Communications Code Disclosures

Italy ALIAS Database Code of Conduct

Germany - Impressum

Privacy

An icon of a down chevron

Data Privacy at Twilio

Privacy Notice

Binding Corporate Rules

Customer Proprietary Network Information (CPNI)

Sub-processors

Customer Data Protection Addendum

Supplier Data Protection Addendum

Global Applicant Privacy Notice

Mobile Application Terms

An icon of a down chevron

Twilio Frontline End User App Terms

Twilio Authy App Terms

Supplier Agreements

An icon of a down chevron

Supplier Purchase Order Terms and Conditions

Country-Specific Terms

Supplier Data Protection Addendum

Supplier Code of Conduct

Intellectual Property

An icon of a down chevron

DMCA Policy

Trademark

Resources for Law Enforcement

An icon of a down chevron

Government Requests

Transparency Report

Civil Requests

An icon of a down chevron

Submit a request or subpoena

Code of Conduct & Ethics Hotline

An icon of a down chevron

Twilio Code of Conduct

Ethics and Whistleblower Hotline

Discord Community Code of Conduct

Twilio Discord FAQ

Digital Promotions General Rules

An icon of a down chevron

Sweepstakes Rules

Customer Research and User Experience

An icon of a down chevron

Acknowledgement and Waiver

Verify Fraud Guard

Last Updated**: July 10, 2024

​​The Twilio Verify Fraud Guard Promise described below applies solely to Customer’s use of Twilio’s Verify Fraud Guard product.

Verify Fraud Guard is designed to prevent SMS-related pumping fraud by monitoring a customer’s current and historical SMS traffic to predict the types of SMS transmissions that are fraudulent. Verify Fraud Guard is designed to automatically block SMS transmissions that it believes to be fraudulent.

If a fraudulent SMS transmission that constitutes pumping fraud is sent from Customer’s account that Verify Fraud Guard should have identified and blocked (“Fraudulent Messages”) and fails to do so, Twilio will credit Customer any Verify fees and SMS fees incurred for those Fraudulent Messages (collectively, “Fraudulent Message Fees”), subject to the following conditions:

1. Fraud Guard Setting. Verify Fraud Guard must be enabled and set and maintained in Max Protection Mode.

2. Claim Submission. Customer must notify Twilio via a Customer Support ticket of the Fraudulent Messages within thirty (30) days of the end of the calendar month in which the Fraudulent Messages were sent. The support ticket must include all relevant and required information, and Customer must provide any additional information requested by Twilio.

3. Twilio Review. Any claims of Fraudulent Messages are subject to the review and approval by Twilio. To the extent Twilio confirms there were Fraudulent Messages that should have been identified and blocked by Customer’s use of Verify Fraud Guard in Max Protection Mode, Twilio will issue Customer a credit equal to the Fraudulent Messages Fees. To the extent Twilio determines that any SMS sent were not Fraudulent Messages, Customer remains liable for all fees associated with those SMS.