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Customer and Partner Agreements
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Professional Services Terms
Last Updated:** July 16, 2026
These Professional Services Terms (“Agreement”) set forth the terms for the Professional Services (as defined below) between the applicable Twilio entity identified below (“Twilio”) and the customer identified on the applicable Order Form (as defined below) (“Customer”). This Agreement is entered into between Customer and Twilio as of the date Customer executes the first Order Form for the Professional Services (“Effective Date”). Twilio may update the terms of this Agreement from time to time. The updated version of this Agreement will be available at https://www.twilio.com/legal/professional-services-terms and effective and binding as of the date indicated at the top of this Agreement.
If Customer is domiciled in or registered:
Twilio entity entering into this Agreement:
Any country outside of the European Economic Area and its regions and territories, the United Kingdom, Switzerland, Andorra, Vatican City, Monaco, Turkey, Albania, and Nigeria, other than Mexico, Brazil, and Japan
Twilio Inc., a Delaware corporation, with a place of business at 101 Spear Street, 5th Floor, San Francisco, California, 94105, United States of America
Any country within the European Economic Area or its regions or territories, the United Kingdom, Switzerland, Andorra, Vatican City, Monaco, Turkey, Albania, or Nigeria
Twilio Ireland Limited, a company registered in the Republic of Ireland, whose registered address is 70 Sir John Rogerson’s Quay, Dublin 2, D02 R296, Ireland