EU Data Act Rights Requirements

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EU Data Act Rights

Last Updated: **November 4, 2025

These EU Data Act Rights requirements (“EUDA Requirements”) only apply to Customer if Customer is domiciled or registered in a member state of the European Economic Area (EEA). These EUDA Requirements supplement the terms of the agreement between Customer and Twilio covering Customer’s use of the Services (“Agreement”). Twilio may update the terms of these EUDA Requirements from time to time; provided, however, no such updates will reduce or limit Customer’s rights under the EU Data Act (Regulation (EU) 2023/2854 of the European Parliament) (“EU Data Act”). Twilio will provide Customer with reasonable prior written notice of any material updates to the terms of these EUDA Requirements. Any capitalized term that is used but not defined in these EUDA Requirements will have the meaning provided in the EU Data Act.

IF YOU DO NOT AGREE WITH THE TERMS OF THESE EUDA REQUIREMENTS, YOU SHOULD NOT USE THE SERVICES.

1. Switching. Customer may, at any time, exercise its right to switch from using certain Services, as set forth at https://www.twilio.com/en-us/legal/privacy/eu-data-act, to another cloud services provider or to its own on-premise Information and Communication Technology (ICT) infrastructure. In the event Customer exercises the foregoing right to switch, Customer must:

(a) provide Twilio with two (2) months’ prior written notice (“Notice Period”);

(b) pay all fees incurred during the Notice Period, including any fees during the Notice Period that are charged on a recurring basis and any applicable minimum spend commitments, as set forth (i) in an executed order form between Customer and Twilio or (ii) via an online order that Customer placed within Customer’s account through a self-service purchasing workflow (collectively, “Order”); and