EU Data Act Disclosures and Twilio’s Commitment to Open Portability and Switching

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EU Data Act Disclosures and Twilio’s Commitment to Open Portability and Switching

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EU Data Act Disclosures and Twilio's Commitment to Open Portability and Switching

Last Updated**: September 16, 2025

Open Portability Concept

Twilio is committed to empowering its customers with full control over their data. In line with the principles and requirements of the EU Data Act, Twilio embraces an open portability concept to ensure seamless and efficient data mobility. Twilio is committed to providing its customers with the ability to retrieve, transfer, and switch their data and digital assets without undue technical, contractual, or commercial barriers.

Data Access

The following chart summarizes how Twilio makes certain product and service-related data available to its customers within detailed log files.

Service

Console Download

API Format

Bulk Export

Media Files

Messaging

CSV

JSON

JSON

Original format (JPG, PNG, etc.)

SendGrid

CSV

JSON

N/A

N/A

Voice

CSV

JSON

JSON

WAV, MP3

Video

CSV

JSON

JSON

MP4

Segment

N/A (UI only)

JSON

JSON/CSV (via warehouse/cloud export)

N/A

Verify

CSV

JSON

N/A

N/A

Flex

CSV, Excel

JSON

N/A

N/A

Engage

CSV

JSON

N/A

N/A

Conversational Intelligence

CSV, Excel

JSON

N/A

WAV, MP3 (if call recordings included)

Segment

CSV

JSON

JSON

N/A

Details as to the specific log files available for download can be found in Twilio’s documentation, as well as via the Twilio Help Center.

A customer may proceed with accessing and downloading its data at any time, subject to any technical and operational limitations outlined in Twilio’s documentation.