Twilio Conversational Intelligence: Data Use Addendum

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Twilio Conversational Intelligence: Data Use Addendum

Last Updated:** May 14, 2025

This Twilio Conversational Intelligence: Data Use Addendum (“Addendum”) is effective as of the date you (“Customer” or “you”) initially enable the data use option within the Twilio Conversational Intelligence product (“Conversational Intelligence Service”). Twilio may update the terms of this Addendum from time to time, provided that Twilio provides Customer with reasonable prior written notice of any material updates. If Customer does not agree to the material updates to the terms of this Addendum, Customer has the option to withdraw consent by disabling the data use option in accordance with Section 5 (Revocation of Consent) of this Addendum and delete Logged Data (as defined below) and AI/ML Outputs (as defined below) in accordance with Section 6 (Logged Data and AI/ML Outputs Deletion) of this Addendum.

**IF YOU DO NOT AGREE WITH THE TERMS OF THIS ADDENDUM, YOU SHOULD NOT ENABLE THE DATA USE OPTION WITHIN THE CONVERSATIONAL INTELLIGENCE SERVICE. **

This Addendum is between Customer and the Twilio entity that has entered into the agreement (“Twilio”) covering Customer’s use of the Conversational Intelligence Service (“Agreement”) and forms part of the Agreement.

1. Definitions

“AI/ML Outputs” means any outputs intended for Customer from AI/ML Technology (as defined below) and any related models.

“AI/ML Technology” means Twilio’s artificial intelligence or machine learning technology.

“controller” means the natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing (as defined below) of Personal Data (as defined below).