Effective December 2020

Rundeck Terms (December 2020) Archive

Table of Contents

Product Terms

Terms of Service

Standard Service Level Agreement

Product-Specific Terms

Partner Terms

One-Time Reseller Agreement

Policies & Other Terms

Privacy Policy

Acceptable Use Policy

Community Policy

Champions Terms

DMCA Takedown Notice

Subprocessors

Support Policy

CSE Usage Policy

Jeli Legacy Support Policy

Process Automation

Data Processing Addendum

Information Security Practices

Modern Slavery Act

Safe Harbor

Cigna Machine Readable Files

Event Terms

Trial Terms

Security

Overview

Security Disclosure

Safe and Secure Generative AI

In Scope Services

Privacy

Privacy FAQs

Privacy Shield and Schrems II

PagerDuty's GDPR Approach

Region-Specific Data Privacy Laws

**PAGERDUTY GENERAL TERMS AND CONDITIONS OF CONTRACT (RUNDECK-A DIVISION OF PAGERDUTY, INC.)

PLEASE READ THESE GENERAL TERMS AND CONDITIONS OF USE (THE “GENERAL TERMS”) CAREFULLY BEFORE ACCESSING, DOWNLOADING OR OTHERWISE USING THE SUPPORTED SOFTWARE, SUPPORT, OR THE SERVICES. BY CLICKING THE “I ACCEPT” BUTTON OR BY DOWNLOADING OR OTHERWISE USING THE SUPPORTED SOFTWARE OR BY USING OR CONSUMING THE SUPPORT OR THE SERVICES, YOU, THE CUSTOMER, ACCEPT THESE GENERAL TERMS AND ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THEM. IF YOU ARE AN INDIVIDUAL ACTING ON BEHALF OF CUSTOMER, YOU REPRESENT AND WARRANT THAT YOU HAVE THE AUTHORITY TO ENTER INTO THESE GENERAL TERMS ON BEHALF OF COMPANY. IF YOU DO NOT HAVE SUCH AUTHORITY, YOU ARE SOLELY RESPONSIBLE FOR YOUR USE OF THE SUPPORTED SOFTWARE OR SERVICES. IF YOU DO NOT ACCEPT THESE GENERAL TERMS, THEN YOU ARE NOT PERMITTED TO ACCESS, DOWNLOAD OR OTHERWISE USE THE SUPPORTED SOFTWARE OR SERVICES. EACH ORDERING DOCUMENT AND GENERAL TERMS SHALL BE AN AGREEMENT (THE “AGREEMENT”).

PagerDuty and Customer may be referred to as “Party” or “Parties”.

In consideration of the mutual promises, covenants, and representations herein, and upon the General Terms set forth in the Agreement(s), the Parties agree to the following:

DEFINITIONS.** As used in this Agreement:

"Confidential Information" means any information that is of value to its owner or is required to be kept confidential by contract or otherwise, and is treated as confidential, that is disclosed by or on behalf of the discloser or is otherwise directly or indirectly obtained from the discloser. Confidential Information includes, but is not limited to: proprietary information, trade secrets, source code, processes, product designs, sales, cost and other unpublished information, product and business plans and projections. Confidential Information does not include information that is: (i) generally known to the public through no act or omission of recipient; (ii) independently developed by the recipient without use of or reference to the discloser’s Confidential Information; or (iii) obtained by recipient from any third party not owing any confidentiality obligation to the discloser.

"Documentation" means the end user or technical documentation provided by PagerDuty for use with the Supported Software. Advertising, marketing materials, mailing lists, and other forms of public communication are not “Documentation.”

"Intellectual Property Rights" means any and all ownership rights in intangible intellectual property existing from time to time in any jurisdiction, including copyrights, trademarks, service marks, trade secrets, patents, patent applications, moral