One-Time Reseller Agreement

One-Time Reseller Agreement

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Table of Contents

Product Terms

Terms of Service

Standard Service Level Agreement

Product-Specific Terms

Partner Terms

One-Time Reseller Agreement

Policies & Other Terms

Privacy Policy

Acceptable Use Policy

Community Policy

Champions Terms

DMCA Takedown Notice

Subprocessors

Support Policy

CSE Usage Policy

Jeli Legacy Support Policy

Process Automation

Data Processing Addendum

Information Security Practices

Modern Slavery Act

Safe Harbor

Cigna Machine Readable Files

Event Terms

Trial Terms

Security

Overview

Security Disclosure

Safe and Secure Generative AI

In Scope Services

Privacy

Privacy FAQs

Privacy Shield and Schrems II

PagerDuty's GDPR Approach

Region-Specific Data Privacy Laws

Effective: December 1, 2025

PAGERDUTY ONE-TIME RESELLER AGREEMENT

TERMS AND CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY.

THIS PAGERDUTY ONE-TIME RESELLER AGREEMENT TOGETHER WITH THE PAGERDUTY PROGRAM GUIDE AND THE APPLICABLE ORDER FORM CONSTITUTES THE LEGAL BINDING AGREEMENT BETWEEN PAGERDUTY, INC. AND THE BELOW NAMED RESELLER PARTNER ("PARTNER"). BY ENTERING INTO A CONTRACT TO RESELL THE PAGERDUTY SERVICES, PARTNER: (A) ACKNOWLEDGES THAT PARTNER HAS READ AND UNDERSTANDS THIS AGREEMENT; (B) REPRESENTS AND WARRANTS THAT PARTNER HAS THE RIGHT, POWER, AND AUTHORITY TO ENTER INTO THIS AGREEMENT; AND (C) ACCEPTS THIS AGREEMENT AND AGREES THAT PARTNER IS LEGALLY BOUND BY ITS TERMS.

IF PARTNER DOES NOT AGREE WITH THE TERMS PARTNER SHOULD NOT INDICATE ACCEPTANCE AND PARTNER MUST NOT RESELL THE PAGERDUTY SERVICES.

NOW, THEREFORE in consideration of these mutual consideration recited herein, the Parties agree as follows:

• DEFINITIONS. Capitalized terms not defined herein have the meaning set forth in the Order Form.

"Applicable Law" or "Law" means, for all countries, all national, federal, state, provincial and local: (i) laws (including common law), ordinances, regulations, and codes; and (ii) orders, requirements, directives, decrees, decisions, judgments, interpretive letters, guidance, and other official releases of any regulator that are applicable to PagerDuty and Partner, Partner product and services or any other matters relating to the subject matter of this Agreement. Without limiting the foregoing, Applicable Law includes; (a) all data protection, privacy or similar laws and regulations anywhere in the world applicable to persons in possession of Personal Data or to the processing of Personal Data; (b) any bribery, fraud, kickback or other similar anti-corruption law or regulation of any applicable country including the U.K. Bribery Act and the U.S. Foreign Corrupt Practices Act and the regulations promulgated thereunder; and (c) United States import and export control and sanctions laws with respect to the import/export or re-import/export of U.S.-origin goods, software and technical data, or the direct product thereof.

• "Affiliate" means any entity which directly or indirectly Controls, is Controlled by, or is under common Control with the Party. "Control," for purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of the Party.

• "Agreement" means this PagerDuty One-Time Reseller Agreement together with the Program Guide and the Order Form.