Privacy Policy

Privacy Policy

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Table of Contents

Product Terms

Terms of Service

Standard Service Level Agreement

Product-Specific Terms

Partner Terms

One-Time Reseller Agreement

Policies & Other Terms

Privacy Policy

Acceptable Use Policy

Community Policy

Champions Terms

DMCA Takedown Notice

Subprocessors

Support Policy

CSE Usage Policy

Jeli Legacy Support Policy

Process Automation

Data Processing Addendum

Information Security Practices

Modern Slavery Act

Safe Harbor

Cigna Machine Readable Files

Event Terms

Trial Terms

Security

Overview

Security Disclosure

Safe and Secure Generative AI

In Scope Services

Privacy

Privacy FAQs

Privacy Shield and Schrems II

PagerDuty's GDPR Approach

Region-Specific Data Privacy Laws

Effective Date: September 1, 2025

California Residents: Click here to see our additional privacy information for California residents.

Your privacy is of the utmost importance to PagerDuty, Inc. (“PagerDuty” or “we”) and we take our obligations regarding your privacy seriously.

We have developed this Privacy Policy to describe how we collect, use and disclose your personally identifiable information (“PII” or “personal data“) when:

you access or use our websites such as those found at pagerduty.com, rundeck.com, and catalytic.com (“Website” or “Websites”);

we collect information about your access or use any of the Software-as-a-Service hosted services, software, web applications, and mobile applications (“Online Services”) that we operate and which link to this policy (“Service Usage Data“);

PagerDuty conducts its business operations activities such as sales activities, marketing activities, user experience activities, event activities, support services, consulting services, training services, or when you otherwise interact with PagerDuty, including both online and offline interactions (“Business Operations”); and

when PagerDuty recruits potential candidates for employment, such as when you apply for a position with us (“Recruitment Opportunities”).

Our Websites, Online Services, Business Operations, and Recruitment Opportunities are collectively referred to in this Privacy Policy as our “Services”.

This Privacy Policy does not apply to personal data that is processed as part of a data processing agreement with you or your employer.

Consent

This section does not apply if you are based in the European Economic Area (“EEA”) or Switzerland. By using our Services, you agree to the terms and conditions contained in this Privacy Policy and you expressly consent to the processing of your data in accordance with this Privacy Policy. If you do not agree to any of these terms and conditions, or approve of PagerDuty’s data practices as explained herein, then you should immediately cease all use of our Services. To the fullest extent permitted by applicable law, you agree that any dispute over privacy or the terms contained in this Privacy Policy and Terms of Use, or any other agreement we have with you, will be governed by the laws of the state of California.

What Data We Collect

PagerDuty collects the following types of PII:

PII You Provide

If you interact with our Services, PagerDuty may collect the following categories of PII from you: (1) identifiers and customer records (e.g., name, email address, phone number), (2) employment and