Acceptable Use Policy

Acceptable Use Policy

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Table of Contents

Product Terms

Terms of Service

Standard Service Level Agreement

Product-Specific Terms

Partner Terms

One-Time Reseller Agreement

Policies & Other Terms

Privacy Policy

Acceptable Use Policy

Community Policy

Champions Terms

DMCA Takedown Notice

Subprocessors

Support Policy

CSE Usage Policy

Jeli Legacy Support Policy

Process Automation

Data Processing Addendum

Information Security Practices

Modern Slavery Act

Safe Harbor

Cigna Machine Readable Files

Event Terms

Trial Terms

Security

Overview

Security Disclosure

Safe and Secure Generative AI

In Scope Services

Privacy

Privacy FAQs

Privacy Shield and Schrems II

PagerDuty's GDPR Approach

Region-Specific Data Privacy Laws

Last Updated: September 14, 2026

Your access and use of the PagerDuty Services and/or Website (collectively referred to herein as “PagerDuty Services”) is subject to this Acceptable Use Policy (referred to herein as “Policy”). Capitalized terms have the meaning stated in the underlying agreement applicable to your role as customer, website user, and/or Community member (referred to herein as the “Agreement”). To the extent there are conflicts between this policy and the applicable Agreement, the terms of the Agreement shall take precedence. PagerDuty may update this Policy by posting an updated version at www.pagerduty.com/acceptable-use-policy/, and such updates will be effective upon posting. By using or accessing the PagerDuty Services, you agree to the latest version of this Policy.

You shall use the PagerDuty Services exclusively for authorized and legal purposes, and in compliance with all applicable laws, rules, regulations, and license restrictions. You are responsible for all violations of this Policy, by anyone using the PagerDuty Services with your authorization, or using your account, whether such use of your account is authorized or not.

Prohibited Activities

You shall not use the PagerDuty Services to do any of the following:

Using the PagerDuty Services in any manner that could damage, disable, overburden, impair, or otherwise improperly interfere with the PagerDuty Services, or could disrupt the enjoyment of the PagerDuty Services by other customers or users;

Violating (or helping or encouraging others to violate) the Agreement or PagerDuty’s policies;

Engaging in any illegal, fraudulent, or abusive activity, including any activities or in violation of any federal, state, local or international laws or regulations (including without limitation, any of the foregoing relating to data, privacy, publicity rights, export control, and protection of civil rights);

Any unsolicited or harassing notifications or messages (commercial or otherwise), including unsolicited or unwanted SMS messages or emails, or an excessive quantity of SMS messages or emails;

Impersonating others or providing inaccurate or misleading information;

Sending altered, deceptive, or false source-identifying information, including “spoofing” or “phishing”;

Creating a false identity or forged email address, phone number, or otherwise attempting to create alternative users;

Providing support or resources (or concealing or disguising the nature, location, source, or ownership of material support or resources) to any organization(s) designated by the United States government as a foreign