Effective April 17, 2020

Service Terms of Use (April 17, 2020) Archive

Table of Contents

Product Terms

Terms of Service

Standard Service Level Agreement

Product-Specific Terms

Partner Terms

One-Time Reseller Agreement

Policies & Other Terms

Privacy Policy

Acceptable Use Policy

Community Policy

Champions Terms

DMCA Takedown Notice

Subprocessors

Support Policy

CSE Usage Policy

Jeli Legacy Support Policy

Process Automation

Data Processing Addendum

Information Security Practices

Modern Slavery Act

Safe Harbor

Cigna Machine Readable Files

Event Terms

Trial Terms

Security

Overview

Security Disclosure

Safe and Secure Generative AI

In Scope Services

Privacy

Privacy FAQs

Privacy Shield and Schrems II

PagerDuty's GDPR Approach

Region-Specific Data Privacy Laws

If you started a subscription before April 17, 2020, your use of PagerDuty Services is governed by the terms here: www.pagerduty.com/legacy-agreements.

Effective Starting: April 17, 2020

THESE SERVICE TERMS OF USE (“AGREEMENT”) ARE A LEGAL AGREEMENT BETWEEN YOU OR THE COMPANY YOU REPRESENT, AND ANY OF YOUR OR THEIR AFFILIATES (“YOU” OR “YOUR”) AND PAGERDUTY, INC. (“US,” “WE” OR “OUR”) GOVERNING YOUR OR YOUR COMPANY’S ACCESS OR YOUR USE OF OUR SERVICES.

PLEASE READ THIS AGREEMENT CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION. THIS AGREEMENT CONTAINS A MANDATORY INDIVIDUAL ARBITRATION PROVISION THAT REQUIRES THE USE OF ARBITRATION TO RESOLVE DISPUTES.

Use of the Service. Our “Service” includes our cloud based application and platform for IT on-call management, alerting, Incident tracking, and Incident and alert analytics, and Our Professional Services. **“**Professional Services” means any consulting, architecture, training, configuration or other similar ancillary Services set forth in an order form. An “Incident” is an event that triggers the Service to alert Your personnel Using certain Contact Information. You must configure the Service, provide and maintain accurate Contact Information, follow proper procedure in communicating alerts and triggering events for Incidents to Us and submit alert requests through proper channels, including, without limitation, alternate channels if standard channels are unavailable, or the Service may not function properly. “Contact Information” means the names, email addresses, telephone numbers, and other required personal information that You want the Service to alert in the event of an Incident and who have consented to receive such messages via the Service (each a “Contact Person”). You will need to designate individuals authorized to maintain the Contact Information, configure the Service for handling Incidents, and receive reports from the Service (each a “User”). Instructions on how to configure the Service, provide Contact Information and otherwise get the full benefit of the Service will be found in the readme and help files, knowledge base, and other documentation made available at https://www.pagerduty.com/support/ (“Documentation”). We may suspend or terminate Your Use of the Service at any time if You breach any terms of this Agreement, including without limitation failing to pay Fees.

Affiliates*. *If any of Your Affiliates use the Service(s) under this Agreement, then all of the terms of this Agreement that apply to You shall apply to such Affiliate and its activities hereunder. You will remain responsible for the acts and omissions of Your Affiliates in connection with each