Effective April 11, 2023

Terms of Service (April 11, 2023) Archive

Table of Contents

Product Terms

Terms of Service

Standard Service Level Agreement

Product-Specific Terms

Partner Terms

One-Time Reseller Agreement

Policies & Other Terms

Privacy Policy

Acceptable Use Policy

Community Policy

Champions Terms

DMCA Takedown Notice

Subprocessors

Support Policy

CSE Usage Policy

Jeli Legacy Support Policy

Process Automation

Data Processing Addendum

Information Security Practices

Modern Slavery Act

Safe Harbor

Cigna Machine Readable Files

Event Terms

Trial Terms

Security

Overview

Security Disclosure

Safe and Secure Generative AI

In Scope Services

Privacy

Privacy FAQs

Privacy Shield and Schrems II

PagerDuty's GDPR Approach

Region-Specific Data Privacy Laws

If you started a subscription before April 11, 2023, your use of PagerDuty Services is governed by the terms here: www.pagerduty.com/legacy-agreements.

Effective Starting: April 11, 2023

THESE TERMS OF SERVICE (“AGREEMENT”) ARE A LEGAL AGREEMENT BETWEEN YOU OR THE COMPANY YOU REPRESENT INCLUDING ANY OF YOUR OR THEIR AFFILIATES (COLLECTIVELY “YOU” OR “YOUR”), AND PAGERDUTY, INC. (“US,” “WE” OR “OUR”) GOVERNING YOUR ACCESS TO OR USE OF OUR SERVICES.

PLEASE READ THIS AGREEMENT CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION. THIS AGREEMENT CONTAINS A MANDATORY ARBITRATION PROVISION THAT REQUIRES THE USE OF ARBITRATION TO RESOLVE DISPUTES ON AN INDIVIDUAL CLAIM BASIS ONLY AND WITHOUT A JURY TRIAL.

Use of the Services. Our “Services” include for the purposes of this Agreement one or more of the following, depending on Your order: (i) Our cloud-based application, mobile app, and platform (collectively “Platform”) for IT on-call management, alerting, Incident tracking, automation, and Incident and alert analytics; (ii) Our stand-alone Software applications; (iii) Our support and maintenance services; and (iv) Our Professional Services. “Software” includes all updates, libraries, plugins, and any other components of the software We provide for Your on-site installation and use during the term of Your subscription specified in Your order (“Subscription Term”) that are made generally available to licensed users of the Software without additional fees; such Software may include code licensed under third-party terms, including open source software. “Professional Services” means any consulting, architecture, training, configuration, or other similar ancillary Services set forth in an order form and statement of work (“SOW”). An “Incident” is an event that triggers the Platform to alert Your personnel Using certain Contact Information. You must configure the Platform and provide and maintain accurate Contact Information, follow proper procedure in communicating alerts and triggering events for Incidents to Us, and submit alert requests through proper channels, including, without limitation, alternate channels if standard channels are unavailable, or the Platform may not function properly. “Contact Information” means the names, email addresses, telephone numbers, and other required personal information that You want the Platform to alert in the event of an Incident and who have consented to receive such messages via the Service (each a “Contact Person”). You will need to designate individuals authorized to maintain the Contact Information, configure the Services, and receive reports from the Services, as well as individuals authorized to use each Service ordered (each a “User”), subject to usage limits and restrictions herein and as specified in an order, such as limits on the number and types of Platform Users, numbers and types of Users of the Software, or limits on the number of copies of Software installed on servers (physical or virtual) within Your owned or controlled computing infrastructure (each and “Instance”). Instructions on how to configure the Platform, provide Contact Information, and otherwise get the full benefit of Services will be found in the readme and help files, knowledge base, and other documentation made available at https://www.pagerduty.com/support/ for the Platform, and at https://docs.rundeck.com/docs for the Software (“Documentation”). We may suspend or terminate Your Use of a Service at any time if You breach any terms of this Agreement, including without limitation failing to timely pay Fees due.