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Customer and Partner Agreements

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Terms of Service

Acceptable Use Policy

Service and Country Specific Requirements

Data Protection Addendum (DPA)

Security Overview

Service Level Agreements

Advisory Services Terms

Professional Services Terms

Twilio Marketplace Terms

Twilio Segment Customer Data Platform Destination Integration and Listing Terms

AI/ML Terms

Twilio Messaging Campaign Terms

Customer Name Changes and Assignments

Updates to Legal Terms and Conditions

Country Specific Disclosures

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EU Data Act Disclosures and Twilio’s Commitment to Open Portability and Switching

European Electronic Communications Code Disclosures

Italy ALIAS Database Code of Conduct

Germany - Impressum

Privacy

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Data Privacy at Twilio

Privacy Notice

Binding Corporate Rules

Customer Proprietary Network Information (CPNI)

Sub-processors

Customer Data Protection Addendum

Supplier Data Protection Addendum

Global Applicant Privacy Notice

Mobile Application Terms

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Twilio Frontline End User App Terms

Twilio Authy App Terms

Supplier Agreements

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Supplier Purchase Order Terms and Conditions

Country-Specific Terms

Supplier Data Protection Addendum

Supplier Code of Conduct

Intellectual Property

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DMCA Policy

Trademark

Resources for Law Enforcement

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Government Requests

Transparency Report

Civil Requests

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Submit a request or subpoena

Code of Conduct & Ethics Hotline

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Twilio Code of Conduct

Ethics and Whistleblower Hotline

Discord Community Code of Conduct

Twilio Discord FAQ

Digital Promotions General Rules

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Sweepstakes Rules

Customer Research and User Experience

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Acknowledgement and Waiver

Twilio Terms of Service

THIS VERSION OF THE TWILIO TERMS OF SERVICE IS NO LONGER IN EFFECT. THE CURRENT VERSION OF THE TWILIO TERMS OF SERVICE IS AVAILABLE HERE*.***

Last Updated: May 16, 2025

Please read our online notice, which explains the changes to these Terms of Service and our other legal terms and conditions in more detail.

The most recent prior version of these Terms of Service is available here.

Table of Contents

1. Definitions

2. Services

3. Fees and Payment Terms

4. Ownership, Customer Data, and Confidentiality

5. Representations, Warranties, and Disclaimer

6. Mutual Indemnification

7. Limitation of Liability

8. Term, Termination, and Survival

9. General

10. Additional Terms

*It is important that you review and understand these terms before using our services. If you do not agree to these terms, you should not agree to them, create an account, or use our services. Only the terms to the right are legally binding. *

*Our services are generally intended for business or professional use only. *

*If you have a separate agreement with us for the use of our services, these terms will not apply to you. However, these terms will apply if any services you use are not covered under that separate agreement. *

These terms are effective on the date you accept them. This includes any additional terms that are referenced in these terms and available at hyperlinks and any order forms that you may execute with Twilio. The Twilio entity that is entering into these terms depends on where your business entity is registered. Please see the table below for more information.