Twilio Forward: AI Addendum

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Twilio Forward: AI Addendum

Last Updated:** October 7, 2025

This Twilio Forward: AI Addendum (“Addendum”) is effective as of the date you (“Customer” or “you”) initially enable the applicable Twilio Forward AI/ML Feature(s) (as defined below) within your Twilio account. Twilio may update the terms of this Addendum from time to time, provided that Twilio provides Customer with reasonable prior written notice of any material updates. If Customer does not agree to the material updates to the terms of this Addendum, Customer will have the opportunity to discontinue its use of the applicable Twilio Forward AI/ML Feature(s).

IF YOU DO NOT AGREE WITH THE TERMS OF THIS ADDENDUM, YOU SHOULD NOT ENABLE OR OTHERWISE USE ANY TWILIO FORWARD AI/ML FEATURES.

This Addendum is between Customer and the Twilio entity that has entered into the agreement (“Twilio”) covering Customer’s use of Twilio’s products and services (“Agreement”) and forms part of the Agreement.

1. Definitions

“controller” means the natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing (as defined below) of Personal Data (as defined below).

“Documentation” means Twilio’s standard technical documentation for all Twilio Forward AI/ML Features, the current version of which is available at https://www.twilioforward.com.

“End User” means any user of (a) Twilio’s products and services or (b) any software application or other products and services provided by Customer and used in connection with Customer’s use of Twilio’s products and services under the Agreement.