Print this page
Customer and Partner Agreements
An icon of a down chevron
Terms of Service
Acceptable Use Policy
Service and Country Specific Requirements
Data Protection Addendum (DPA)
Security Overview
Service Level Agreements
Advisory Services Terms
Professional Services Terms
Twilio Marketplace Terms
Twilio Segment Customer Data Platform Destination Integration and Listing Terms
AI/ML Terms
Twilio Messaging Campaign Terms
Customer Name Changes and Assignments
Updates to Legal Terms and Conditions
Country Specific Disclosures
An icon of a down chevron
EU Data Act Disclosures and Twilio’s Commitment to Open Portability and Switching
European Electronic Communications Code Disclosures
Italy ALIAS Database Code of Conduct
Germany - Impressum
Privacy
An icon of a down chevron
Data Privacy at Twilio
Privacy Notice
Binding Corporate Rules
Customer Proprietary Network Information (CPNI)
Sub-processors
Customer Data Protection Addendum
Supplier Data Protection Addendum
Global Applicant Privacy Notice
Mobile Application Terms
An icon of a down chevron
Twilio Frontline End User App Terms
Twilio Authy App Terms
Supplier Agreements
An icon of a down chevron
Supplier Purchase Order Terms and Conditions
Country-Specific Terms
Supplier Data Protection Addendum
Supplier Code of Conduct
Intellectual Property
An icon of a down chevron
DMCA Policy
Trademark
Resources for Law Enforcement
An icon of a down chevron
Government Requests
Transparency Report
Civil Requests
An icon of a down chevron
Submit a request or subpoena
Code of Conduct & Ethics Hotline
An icon of a down chevron
Twilio Code of Conduct
Ethics and Whistleblower Hotline
Discord Community Code of Conduct
Twilio Discord FAQ
Digital Promotions General Rules
An icon of a down chevron
Sweepstakes Rules
Customer Research and User Experience
An icon of a down chevron
Acknowledgement and Waiver
Twilio Compliance Toolkit: AI/ML and Product Terms Addendum
Last Updated:** October 31, 2024
This Twilio Compliance Toolkit: AI/ML and Product Terms Addendum (“Addendum”) is effective as of the date you (“Customer” or “you”) initially enable Twilio Compliance Toolkit, which uses Input (as defined below) to categorize a text message as “essential” or “non-essential” (each term as described in the AI/ML Feature Documentation (as defined below)) and then uses preset criteria to determine whether such text message should be transmitted based on its categorization (“AI/ML Feature”), within Customer’s account. Twilio (as defined below) may update the terms of this Addendum from time to time, provided that Twilio provides Customer with reasonable prior written notice of any material updates. If Customer does not agree to the material updates to the terms of this Addendum, Customer will have the opportunity to discontinue its use of the AI/ML Feature.
IF YOU DO NOT AGREE WITH THE TERMS OF THIS ADDENDUM, YOU SHOULD NOT ENABLE THE AI/ML FEATURE WITHIN YOUR TWILIO ACCOUNT.
This Addendum is between Customer and the Twilio entity that has entered into the agreement (“Twilio”) covering Customer’s use of the Services (as defined below), including any terms applicable to the processing of personal data (“processing” and “personal data” each as defined below) set forth therein (collectively, “Agreement”), and forms part of the Agreement.
1. Definitions
“AI/ML Content” means (a) any Input that is processed through the AI/ML Feature or (b) any Output (as defined below) prompted or generated by the AI/ML Feature.