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Predictive and Generative AI/ML Features Addendum
Last Updated:** May 4, 2026
This Predictive and Generative AI/ML Features Addendum (“Addendum”) is effective as of the date you (“Customer” or “you”) initially enable any AI/ML Features (as defined below) within the applicable products and services provided by Twilio (as defined below) or its affiliates (“Services”). Twilio may update the terms of this Addendum from time to time, provided that Twilio provides Customer with reasonable prior written notice of any material updates. If Customer does not agree to the material updates to the terms of this Addendum, Customer will have the opportunity to discontinue its use of the AI/ML Features.
IF YOU DO NOT AGREE WITH THE TERMS OF THIS ADDENDUM, YOU SHOULD NOT USE OR OTHERWISE ENABLE ANY AI/ML FEATURE WITHIN THE SERVICES.
This Addendum is between Customer and the Twilio entity that has entered into the agreement (“Twilio”) covering Customer’s use of the Services (“Agreement”) and forms part of the Agreement.
1. Definitions
“AI/ML Content” means (a) Input (as defined below) that is processed (as defined below) through any AI/ML Feature or (b) Output (as defined below) prompted or generated by any AI/ML Feature.
“AI/ML Features” means Twilio’s or, subject to Section 5 (Third-Party AI/ML Technology) of this Addendum, a third party’s artificial intelligence or machine learning technology, as applicable, that (a) uses Input to predict outcomes or is capable of generating new content; (b) is included as part of the Services; and (c) is enabled by Customer within Customer’s account.