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Effective starting: October 7, 2025
The following FastShift Terms apply to the FastShift Support Services described below, and supplement the Atlassian Customer Agreement or any other agreement for Atlassian products or services entered between Customer and Atlassian (the “Agreement”). Capitalized terms used and not defined in the FastShift Terms have the meanings given to them in the Agreement.
1. FastShift Support Services.
1.1. Atlassian Obligations. Upon Customer’s admission into the FastShift program, Atlassian will assist with Customer’s migration to Atlassian’s Jira, Jira Service Management, and Confluence Cloud Products as further specified in this Section 1 (the “FastShift Support Services”). The FastShift Support Services are “Support” under the Agreement.
1.2. In Scope. The Data Migration Attachment (linked in this Section 1.2) describes the settings, data, entities, and permissions that are in scope for, or excluded from the scope of the FastShift Support Services. The relevant Data Migration Attachment for Jira and Jira Service Management can be found here: What gets migrated with the Jira Cloud Migration Assistant | Atlassian Support. The relevant Data Migration Attachment for Confluence can be found here: What migrates with the Confluence Cloud Migration Assistant | Atlassian Support.
1.3. Out of Scope. For clarity, items not listed as in scope in the applicable Data Migration Attachment or agreed to by the parties in writing are excluded from the scope of the FastShift Support Services. In addition, the following items are out of scope for the FastShift Support Services: Third-Party Products (subject to Section 1.4), feature parity determination between Software Products and Cloud Products, administrator and end-user enablement, change management, and post-migration data clean-up. Patient, medical or other protected health information regulated by the Health Insurance Portability and Accountability Act is out of scope for the FastShift Support Services. The FastShift Support Services are not subject to acceptance and do not include deliverables.
1.4. Third-Party Products. Atlassian will provide reasonable assistance to Customer in migration discussions with the provider of any Third-Party Product.
1.5. FastShift Personnel. Atlassian may assign personnel as specified in the Roles and Availability Table below (“FastShift Personnel”) to assist with the FastShift Support Services. FastShift Personnel may provide guidance, advice, and recommendations to assist with Customer’s migration.
Roles and Availability Table
Atlassian Role