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confluence.atlassian.com

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Atlassian Support Offerings

Недавно обновлялась — последняя правка 3 дня назад. Обычно меняется часто — примерно раз в 1 день.

Исходная оферта

Открыть оригинал на confluence.atlassian.com

https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html

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Это оглавление: ниже отдельные оферты и политики, которые входят в раздел.

Какие ещё документы есть у atlassian.com?

У компании в каталоге есть и другие оферты — их история ведётся так же.

Все оферты atlassian.com

Откуда этот документ и когда его проверяли?

Сайт-источник
confluence.atlassian.com
Первая фиксация
Последняя проверка
Версий в архиве
7 версий
Зафиксировано изменений
3 изменения
Периодичность проверки
6 часов

Насколько сильно меняли эту оферту?

Каждая строка — одна зафиксированная правка. Пункт считается изменённым, если его текст стал другим; добавленные и удалённые считаются отдельно.

Правки оферты «Atlassian Support Offerings»: дата, сколько пунктов изменено, сколько появилось новых и сколько убрано
Дата правки Пунктов изменено Новых пунктов Убрано пунктов
0 0 0
0 0 1
0 2 0

Atlassian Support Offerings Get Support Support Options Feature Comparison Cloud deployments Support offerings are bundled with Standard, Premium, and Enterprise plans. The Free plans have access to self help resources.1 StandardPremiumEnterprise 9/5 regional 24/7 for high impact...

Раскрыть документ

Atlassian Support Offerings

Get Support

Support Options Feature Comparison

Cloud deployments

Support offerings are bundled with Standard, Premium, and Enterprise plans.

The Free plans have access to self help resources.1

StandardPremiumEnterprise 9/5 regional

24/7 for high impact issues

Faster response times

24/7 for all technical issues

Dedicated senior support team

Fastest response times

Phone support

Atlassian Guard is available for any of these plans and includes the same level of support as Premium (whether or not you have a Premium plan). Additional support is included if you have an Enterprise plan3.

Products2Jira, Jira Service Management, Jira Product Discovery, Jira Work Management, Jira Align, Confluence, Bitbucket, Compass, Insights, Home, Trello, Opsgenie, Statuspage, Loom and RovoJira, Jira Service Management, Jira Product Discovery, Jira Work Management, Confluence, Bitbucket, Compass, Insights, Home, Trello, Opsgenie, Statuspage and Rovo

Jira, Jira Service Management, Jira Product Discovery, Confluence, Trello, Insights, Focus, Talent and Rovo Support packagingBundled with paid Standard software licenseBundled with paid Premium software licenseBundled with paid Enterprise software licenseSupport teamCloud support team4Cloud support teamDedicated senior teamPhone supportNot availableNot availableDedicated phone numberSupport entitlements

(who can raise support requests)

Product and site admins of Standard product sitesProduct and site admins of Premium product sites and organization adminsProduct and site admins of Enterprise product sites and organization adminsInitial response time (IRT)5

L1: Application Down

L2: Serious Degradation

L3: Moderate Impact

L4: Low Impact / Inquiry

L5: How-to Questions (BETA)

L1: 2 business hours

L2: 6 business hours

L3: 1 business day

L4: 2 business days

L5: 3 business days

L1: 1 hour

L2: 2 business hours

L3: 1 business day

L4: 2 business days

L1: 30 minutes

L2: 2 hours

L3: 8 hours

L4: 24 hours

Technical Support hours69 hours per day Mon - Fri7L1**:** 24/7

L2: 24/5

L3 & L4**: **9 hours Mon - Fri

24/7

Atlassian Government Cloud Products: This Atlassian Support Offerings page does not include Atlassian Government Cloud Products. The Atlassian Government Cloud Support offering details are available at Atlassian Government Cloud Support offering | Atlassian Support.

Server and Data Center deployments

Priority support is bundled with each Data Center license (see exceptions for Bitbucket and Bamboo). Premier support can be purchased for a higher level of support.

SelectPriorityPremier

9/5 regional

24/7 for high impact issues

Senior support team

Faster response times

Buy Now

24/7 for all issues

Dedicated senior support team

Fastest response times

Phone support

Buy Now

Products2Jira Software, Jira Service Management, Jira Core, Confluence, Fisheye, Crucible, Bamboo, Bitbucket, Jira Align, CrowdJira Software, Jira Service Management, Jira Core, Confluence, Fisheye, Crucible, Bamboo, Bitbucket, CrowdJira Software, Jira Service Management, Jira Core, Confluence, Fisheye, Crucible, Bamboo, Bitbucket, Jira Align, CrowdSupport packagingBundled with server and non-Priority eligible Data Center software licenses.

Bundled with each Data Center software license.

Exceptions: For Bitbucket, only customers with 251 or more users (the 500 user tier and above) will be eligible. For Bamboo, only customers with 100 or more remote agents will be eligible.

Это начало документа. Читать полностью

Что и когда меняли в этой оферте?

Изменено

  • Изменено: Было **Products**2Jira, Jira Service Management, Jira Product Discovery, Jira Work Management, Jira Align, Confluence, Bitbucket, Compass, Atlassian Analytics , Home, Trello, Opsgenie, Statuspage, Loom and RovoJira, Jira Service Management, Jira Product Discovery, Jira Work Management, Confluence, Bitbucket, Compass, Home, Trello, Opsgenie, Statuspage and Rovo Стало **Products**2Jira, Jira Service Management, Jira Product Discovery, Jira Work Management, Jira Align, Confluence, Bitbucket, Compass, Insights , Home, Trello, Opsgenie, Statuspage, Loom and RovoJira, Jira Service Management, Jira Product Discovery, Jira Work Management, Confluence, Bitbucket, Compass, Insights, Home, Trello, Opsgenie, Statuspage and Rovo
  • Изменено: Было Jira, Jira Service Management, Jira Product Discovery, Confluence, Trello, Focus, Talent and Rovo Стало Jira, Jira Service Management, Jira Product Discovery, Confluence, Trello, Insights, Focus, Talent and Rovo
  • Изменено: Было **6 Technical Support ****hours **- Weekend coverage applies to Enterprise, Premium, Priority, and Premier Support programs. Weekend coverage for Bitbucket Server, Bamboo, Crucible, and FishEye is limited to L1 issues only for eligible support offerings. Weekend support does not cover free or open source products like SourceTree and Clover. Weekend coverage for Trello Support is limited to requests raised by Enterprise Admins. Weekend support does not include issues unrelated to technical support (i.e: Billing and Licensing.) Weekends start from 5PM US Pacific timezone (UTC-8 & UTC-7 DST) until Monday 10AM Australian Eastern timezone (UTC+10 & UTC+11 DST), spanning a total of 48 hours. During weekends when a Premier or Enterprise Support team member is not scheduled in advance, Premier Support requests are handled by the Select and Priority Support teams. Premier Support engineers must be requested at least 3 weeks in advance and must be confirmed by Atlassian as available per request. Jira Align specifics outlined below in *Products3*. Atlassian Analytics offers weekday support Monday - Friday. Стало **6 Technical Support ****hours **- Weekend coverage applies to Enterprise, Premium, Priority, and Premier Support programs. Weekend coverage for Bitbucket Server, Bamboo, Crucible, and FishEye is limited to L1 issues only for eligible support offerings. Weekend support does not cover free or open source products like SourceTree and Clover. Weekend coverage for Trello Support is limited to requests raised by Enterprise Admins. Weekend support does not include issues unrelated to technical support (i.e: Billing and Licensing.) Weekends start from 5PM US Pacific timezone (UTC-8 & UTC-7 DST) until Monday 10AM Australian Eastern timezone (UTC+10 & UTC+11 DST), spanning a total of 48 hours. During weekends when a Premier or Enterprise Support team member is not scheduled in advance, Premier Support requests are handled by the Select and Priority Support teams. Premier Support engineers must be requested at least 3 weeks in advance and must be confirmed by Atlassian as available per request. Jira Align specifics outlined below in *Products3*.

Первая зафиксированная редакция.

Atlassian Support Offerings Get Support Support Options Feature Comparison Cloud deployments Support offerings are bundled with Standard, Premium, and Enterprise plans. The Free plans have access to self help resources.1 StandardPremiumEnterprise 9/5 regional 24/7 for high impact...

  • Atlassian Support Offerings
  • Cloud deployments
  • Server and Data Center deployments
  • Supported Platforms
  • Addressing Security Issues
  • Fixing Bugs