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Our approach

Our Approach to Customer Contracts

Atlassian’s business and offerings span a number of different products, services and deployment types:

• Our product suite includes Jira, Confluence, Bitbucket, Loom and Trello.
• We offer a number of Advisory Services to supercharge your use of our products.
• We support multiple subscription-based deployments, with hosted offerings (aka “Cloud”) and self-managed offerings (aka “Data Center”).

In line with our commitment to Build with Heart and Balance, we have drafted one customer contract – the Atlassian Customer Agreement – to cover all of these offerings. The Atlassian Customer Agreement is short, easy to understand, and tailored to our business and offerings.

Our products adhere to an enterprise set of controls and policies that meet a range of international standards and market expectations because we know security, privacy and reliability are important to our customers. The Atlassian Customer Agreement and its supplemental terms (such as our Data Processing Addendum and Security Measures) clearly and accurately reflect the standardized manner in which we provide, support, upgrade, and secure our products across our customer base.

To ensure that our customers spend time on what matters to them (and we’re guessing it’s not going back and forth on legal terms), our Atlassian Customer Agreement is generally more favorable to customers than other software providers' agreements. We are proud of our “Customer Favorable” certification from TermScout – check it out here!

Finally, we periodically update our Atlassian Customer Agreement and supplemental terms to reflect changing business and market practices and incorporate feedback from customers. You can sign up here to receive email notifications of changes to our legal terms.

Please visit our FAQs at the bottom of this page to learn more.

Frequently Asked Questions

We created this FAQ to answer some of the most common questions customers ask about our Atlassian Customer Agreement.

These FAQs are for informational purposes only and do not create any contractual commitments. The responsibilities and liabilities of Atlassian towards its customers are governed by the relevant agreements between Atlassian and its customers, and these FAQs are not part of, nor do they modify, any agreement between Atlassian and its customers.

Show all Has Atlassian updated any of its legal terms and policies recently? Copy link to heading Copied! Show Yes, in addition to the Atlassian Customer Agreement, Atlassian updated the following terms and policies as of April 1, 2024 (to apply as of a customer’s next order or renewal):

• Advisory Services Policy
• Atlassian Support Offerings
• Product-Specific Terms*
• Service Legal Agreement
• Data Processing Addendum
• Security Measures
• Government Addendum
• Third Party Code Policy
• Acceptable Use Policy
• Privacy Policy

• We know that our customers care about AI and Atlassian Intelligence. So, we want to make it clear that we updated the Atlassian Intelligence terms to match the drafting style and defined terms of our Atlassian Customer Agreement. We have not changed the ways we use customer inputs or outputs of Atlassian Intelligence as described in our Trust Center.

Does the Atlassian Customer Agreement apply to all of Atlassian’s products? Copy link to heading Copied! Show Yes, the Atlassian Customer Agreement applies to Atlassian’s cloud and data center products. The Atlassian Customer Agreement also applies to Atlassian apps, support, and advisory services, which are subject to additional policies, as detailed in the Atlassian Customer Agreement.