Atlassian End of Support Policy
Atlassian Support Offerings
-
Atlassian Cloud Bug Fix Policy
-
Atlassian Support Attachment Retention Policy
-
Atlassian End of Support Policy
-
Atlassian Data Center Bug Fix Policy
-
Supported Platforms
-
Implementation of New Features Policy
-
Atlassian Cloud Update Policy
-
Atlassian Cloud Security Update Policy
-
Premier Support Offering Details
-
Troubleshooting and Support Tools
-
Priority Support Offering Details
-
Eligibility for Support Tickets for Atlassian Cloud
-
Atlassian Support Locations
-
Atlassian Support AI chat
-
FastShift Terms
-
Atlassian FastShift Data Processing Addendum
-
Third-Party FastShift Sub-processors
-
FastShift Security Measures
On this page
Related content
Still need help?
The Atlassian Community is here for you.
Ask the community
Atlassian supports releases for two years after the initial feature or Long-Term Support (LTS) release. For example, we provide technical support Jira Software 10.4.x for two years after Jira 10.4.0 was released.
Atlassian does not provide support for releases that have reached their end of support (EoS) date.
Example
We support Jira Software Data Center 10.4.0 for two years, until January 22, 2027, because we shipped it on January 22, 2025.
**Atlassian recommends upgrading to the latest feature or LTS release. **
Download the latest software
Shared Responsibility Model
While Atlassian is committed to delivering secure products out of the box, we also rely on a shared responsibility model. This model requires customers to implement practices that continue beyond deployment and extend into operational phases. Some of these responsibilities include:
-
Operating Atlassian software on private networks.
-
Ensuring timely implementation of security fixes once they're released.
-
Configuring Web Application Firewalls (WAF), VPNs, multi-factor authentication, and single sign-on capabilities to enhance security
-
Implementing encryption and access controls.
-
Performing regular backups.
-
Conducting regular security audits.
Bamboo
- 12.1 (EOS date: 17 December 2027) LONG TERM SUPPORT
- 12.0 (EOS date: 20 November 2027)
- 11.0 (EOS date: 30 April 2027)
- 10.2 (EOS date: 20 December 2026) LONG TERM SUPPORT
- 10.1 (EOS date: 20 November 2026)
Bitbucket
- 10.4 (EOS date: 21 July 2028)
- 10.3 (EOS date: 12 May 2028)
- 10.2 (EOS date: 3 March 2028) LONG TERM SUPPORT
- 10.1 (EOS date: 20 November 2027)
- 10.0 (EOS date: 8 September 2027)
- 9.6 (EOS date: 18 January 2027)
- 9.5 (EOS date: 7 January 2027)
- 9.4 (EOS date: 3 December 2026) LONG TERM SUPPORT
- 9.3 (EOS date: 29 October 2026)
- 9.2 (EOS date: 24 September 2026)
- 9.1 (EOS date: 27 August 2026)
- 9.0 (EOS date: 23 July 2026)
Jira Software
- 11.3 (EOS date: 3 December 2027) LONG TERM SUPPORT
- 11.2 (EOS date: 6 November 2027)
- 11.1 (EOS date: 24 September 2027)
- 11.0 (EOS date: 13 August 2027)
- 10.7 (EOS date: 13 June 2027)
- 10.6 (EOS date: 23 April 2027)
- 10.5 (EOS date: 12 March 2027)
- 10.4 (EOS date: 22 January 2027)
- 10.3 (EOS date: 5 December 2026) LONG TERM SUPPORT
- 10.2 (EOS date: 20 November 2026)
- 10.1 (EOS date: 9 October 2026)
- 10.0 (EOS date: 22 August 2026)
- 9.17 (EOS date: 26 June 2026)
- 9.16 (EOS date: 23 May 2026)
- 9.15 (EOS date: 27 March 2026)
Jira Service Management
(previously known as Jira Service Desk)
- 11.3 (EOS date: 3 December 2027) LONG TERM SUPPORT