SNOWFLAKE 360 SOW
This Statement of Work ('SOW') is entered into by and between the parties noted on the ordering documents referencing this SOW (the 'Order Form') and describes the services to be performed by Snowflake under this SOW ('Technical Services'). This SOW shall come into effect as of the effective date of the Order Form (the 'SOW Effective Date') and shall be incorporated by reference thereto. For the purposes of this SOW, 'Customer' means the party that is purchasing Technical Services.
Notwithstanding any provision to the contrary hereunder or in the Order Form, where Technical Services are purchased through a Snowflake authorized distributor or reseller ('Reseller'): (a) the performance of the Snowflake obligations hereunder shall be performed through such Reseller; (b) no privity of contract is established between Snowflake or any of its Affiliates and Customer, and this SOW is not deemed an agreement (separate or otherwise) between Snowflake or any of its Affiliates and Customer; and (c) such Reseller is responsible for any claims or damages relating to, or arising out of, this SOW.
- Description of Technical Services. During the Term, Snowflake shall provide the following Technical Services:
Technical Service Overview
The Snowflake 360 Technical Services package ('Snowflake 360') is designed to assist Customer's efforts to effectively utilize Snowflake through a series of interactive workshops. At the conclusion of the Snowflake 360 engagement, Snowflake will provide documentation on the content delivered during each workshop and will deliver a final presentation of the engagement results and recommended next steps.
Snowflake 360 documentation may be customized during the course of the Technical Services, which are planned for one to two continuous weeks (M-F). Customer should plan for approximately thirty to forty hours of direct interaction with the Snowflake Solutions Architect through workshops, follow-up meetings, and the final presentation readout.
Workshop topics include Snowflake features and functionality, resource management, performance settings, data loading patterns and resource utilization. Snowflake will:
- Collect diagnostic data on Customer's Snowflake implementation
- Analyze the diagnostic data, focusing on utilization metrics
- Prepare a Snowflake 360 report that documents the state of the Customer's Snowflake implementation and any suggestions or recommendations
Snowflake Provided Resources
Snowflake will provide the following:
| Snowflake Resource |
Responsibilities |
| Solutions Architect |
- Lead the specified workshops as described above - Deliver final presentation of engagement results and recommended next steps |
| Services Delivery Manager |
- Schedule and lead pre-kickoff planning meeting - Schedule workshop delivery - Coordinate with Customer and attendees on workshop participation |
Snowflake 360 SOW 041422 Snowflake - Proprietary and Confidential
The Technical Services will be delivered remotely, unless otherwise agreed to in advance in writing by the parties.