AWS Service Level Agreements

AWS Service Level Agreements (SLAs)

AWS commits to offer Service Level Agreements (SLAs) for all paid, generally available services.

ANALYTICS

Amazon Athena AWS Clean Rooms

Amazon CloudSearch AWS Data Exchange

Amazon Data Firehose Amazon DataZone

Amazon EMR AWS Entity Resolution

Amazon FinSpace AWS Glue

Amazon Kinesis AWS Lake Formation

Amazon Managed Service for Apache Flink Amazon Managed Streaming for Apache Kafka (MSK)

Amazon Managed Workflows for Apache Airflow (MWAA) Amazon OpenSearch Service

Amazon Redshift

APPLICATION INTEGRATION

Amazon API Gateway Amazon AppFlow

AWS AppSync Amazon Connect Health

Amazon EventBridge AWS HealthImaging

Amazon HealthLake Amazon HealthOmics

Amazon Location Amazon Managed Blockchain

Amazon Messaging (SQS, SNS) Amazon MQ

Amazon Simple Workflow AWS Step Functions

ARTIFICIAL INTELLIGENCE

AWS App Studio Amazon Bedrock

Amazon CodeGuru Amazon DevOps Guru

Amazon Forecast Amazon Fraud Detector

Amazon Kendra Amazon Lookout for Equipment

Amazon Lookout for Vision Amazon Machine Learning Language (including Comprehend, Comprehend Medical, Lex, Polly, Transcribe, Transcribe Medical & Translate)

Amazon Monitron Amazon Personalize

Amazon Q Developer Amazon Quick

Amazon Rekognition Amazon SageMaker

Amazon SageMaker AI Amazon Textract

BUSINESS PRODUCTIVITY

AWS Amplify Console AWS AppFabric

Amazon Chime Amazon Chime SDK

Amazon Connect Customer Amazon Connect Decisions

Amazon Connect Talent AWS Supply Chain

Amazon User Engagement (including Pinpoint, AWS End User Messaging & SES) AWS Wickr

Amazon WorkDocs Amazon WorkLink

Amazon WorkMail

COMPUTE

AWS Compute Optimizer Amazon ECS Anywhere

Amazon EKS Amazon Elastic Compute Cloud (EC2)

Amazon Elastic Container Registry (ECR) Amazon Elastic Load Balancing

AWS Fargate and Amazon Elastic Container Service AWS Lambda

Amazon Lightsail Instance and Block Storage Amazon Lightsail Managed Databases

AWS Parallel Computing Service AWS SimSpace Weaver

DATABASE

Amazon Aurora Amazon Aurora DSQL

Amazon DocumentDB (with MongoDB compatibility) Amazon DynamoDB

Amazon ElastiCache Amazon Keyspaces

Amazon MemoryDB for Redis Amazon Neptune

Amazon RDS Amazon RDS Proxy

Amazon SimpleDB Amazon Timestream

DEVELOPER TOOLS

AWS CodeArtifact AWS CodeBuild

Amazon CodeCatalyst AWS CodeCommit

AWS CodeDeploy AWS CodePipeline

AWS Device Farm AWS Fault Injection Service

AWS X-Ray

END USER COMPUTING

Amazon WorkSpaces Amazon WorkSpaces Applications

Amazon WorkSpaces Thin Client

GAME TECH

Amazon GameLift Servers Amazon GameLift Streams

INTERNET OF THINGS

AWS IoT Core AWS IoT Device Defender

AWS IoT Device Management AWS IoT FleetWise

AWS IoT Greengrass AWS IoT SiteWise

AWS IoT TwinMaker

MANAGEMENT TOOLS

AWS Billing Conductor AWS Budgets

AWS CloudFormation AWS CloudTrail

Amazon CloudWatch AWS Config

AWS Cost Explorer API Amazon Managed Grafana

Amazon Managed Service for Prometheus AWS Resilience Hub

AWS Service Catalog AWS Systems Manager

AWS Telco Network Builder

MEDIA SERVICES

AWS Deadline Cloud AWS Elemental MediaConnect

AWS Elemental MediaConvert AWS Elemental MediaLive

AWS Elemental MediaLive Anywhere AWS Elemental MediaPackage

AWS Elemental MediaStore AWS Elemental MediaTailor

Amazon Interactive Video Service Amazon Nimble Studio

MIGRATION & MODERNIZATION

AWS Application Migration Service (MGN) AWS Database Migration Service (DMS)

AWS Mainframe Modernization AWS Migration Hub Refactor Spaces