AWS Service Level Agreements (SLAs)
AWS commits to offer Service Level Agreements (SLAs) for all paid, generally available services.
ANALYTICS
Amazon Athena AWS Clean Rooms
Amazon CloudSearch AWS Data Exchange
Amazon Data Firehose Amazon DataZone
Amazon EMR AWS Entity Resolution
Amazon FinSpace AWS Glue
Amazon Kinesis AWS Lake Formation
Amazon Managed Service for Apache Flink Amazon Managed Streaming for Apache Kafka (MSK)
Amazon Managed Workflows for Apache Airflow (MWAA) Amazon OpenSearch Service
Amazon Redshift
APPLICATION INTEGRATION
Amazon API Gateway Amazon AppFlow
AWS AppSync Amazon Connect Health
Amazon EventBridge AWS HealthImaging
Amazon HealthLake Amazon HealthOmics
Amazon Location Amazon Managed Blockchain
Amazon Messaging (SQS, SNS) Amazon MQ
Amazon Simple Workflow AWS Step Functions
ARTIFICIAL INTELLIGENCE
AWS App Studio Amazon Bedrock
Amazon CodeGuru Amazon DevOps Guru
Amazon Forecast Amazon Fraud Detector
Amazon Kendra Amazon Lookout for Equipment
Amazon Lookout for Vision Amazon Machine Learning Language (including Comprehend, Comprehend Medical, Lex, Polly, Transcribe, Transcribe Medical & Translate)
Amazon Monitron Amazon Personalize
Amazon Q Developer Amazon Quick
Amazon Rekognition Amazon SageMaker
Amazon SageMaker AI Amazon Textract
BUSINESS PRODUCTIVITY
AWS Amplify Console AWS AppFabric
Amazon Chime Amazon Chime SDK
Amazon Connect Customer Amazon Connect Decisions
Amazon Connect Talent AWS Supply Chain
Amazon User Engagement (including Pinpoint, AWS End User Messaging & SES) AWS Wickr
Amazon WorkDocs Amazon WorkLink
Amazon WorkMail
COMPUTE
AWS Compute Optimizer Amazon ECS Anywhere
Amazon EKS Amazon Elastic Compute Cloud (EC2)
Amazon Elastic Container Registry (ECR) Amazon Elastic Load Balancing
AWS Fargate and Amazon Elastic Container Service AWS Lambda
Amazon Lightsail Instance and Block Storage Amazon Lightsail Managed Databases
AWS Parallel Computing Service AWS SimSpace Weaver
DATABASE
Amazon Aurora Amazon Aurora DSQL
Amazon DocumentDB (with MongoDB compatibility) Amazon DynamoDB
Amazon ElastiCache Amazon Keyspaces
Amazon MemoryDB for Redis Amazon Neptune
Amazon RDS Amazon RDS Proxy
Amazon SimpleDB Amazon Timestream
DEVELOPER TOOLS
AWS CodeArtifact AWS CodeBuild
Amazon CodeCatalyst AWS CodeCommit
AWS CodeDeploy AWS CodePipeline
AWS Device Farm AWS Fault Injection Service
AWS X-Ray
END USER COMPUTING
Amazon WorkSpaces Amazon WorkSpaces Applications
Amazon WorkSpaces Thin Client
GAME TECH
Amazon GameLift Servers Amazon GameLift Streams
INTERNET OF THINGS
AWS IoT Core AWS IoT Device Defender
AWS IoT Device Management AWS IoT FleetWise
AWS IoT Greengrass AWS IoT SiteWise
AWS IoT TwinMaker
MANAGEMENT TOOLS
AWS Billing Conductor AWS Budgets
AWS CloudFormation AWS CloudTrail
Amazon CloudWatch AWS Config
AWS Cost Explorer API Amazon Managed Grafana
Amazon Managed Service for Prometheus AWS Resilience Hub
AWS Service Catalog AWS Systems Manager
AWS Telco Network Builder
MEDIA SERVICES
AWS Deadline Cloud AWS Elemental MediaConnect
AWS Elemental MediaConvert AWS Elemental MediaLive
AWS Elemental MediaLive Anywhere AWS Elemental MediaPackage
AWS Elemental MediaStore AWS Elemental MediaTailor
Amazon Interactive Video Service Amazon Nimble Studio
MIGRATION & MODERNIZATION
AWS Application Migration Service (MGN) AWS Database Migration Service (DMS)
AWS Mainframe Modernization AWS Migration Hub Refactor Spaces
NETWORKING & CONTENT DELIVERY
Amazon Application Recovery Controller AWS Client VPN
Amazon CloudFront AWS Cloud Map
AWS Cloud WAN AWS Direct Connect
AWS Global Accelerator AWS Interconnect
AWS PrivateLink Amazon Route 53
Amazon Route 53 Resolver Endpoints AWS RTB Fabric
AWS Site-to-Site VPN AWS Transit Gateway
Amazon VPC IP Address Manager Amazon VPC Lattice
Amazon VPC NAT Gateway Amazon VPC Traffic Mirroring
QUANTUM
Amazon Braket
SATELLITE
AWS Ground Station
SECURITY & IDENTITY
AWS Audit Manager Amazon Cloud Directory
AWS CloudHSM Amazon Cognito
Amazon Detective AWS Directory Service (including for Microsoft Active Directory, AD Connector & Simple AD)
AWS Elastic Disaster Recovery (DRS) AWS Firewall Manager
Amazon GuardDuty AWS IAM Access Analyzer
Amazon Inspector AWS Key Management Service (KMS)
Amazon Macie AWS Network Firewall
AWS Payment Cryptography AWS Private Certificate Authority
AWS Secrets Manager AWS Security Hub
AWS Security Incident Response Amazon Security Lake
AWS Shield Advanced AWS Verified Access
Amazon Verified Permissions AWS WAF
STORAGE
AWS Backup Amazon EFS
Amazon Elastic Block Store Amazon File Cache
Amazon FSx AWS Hybrid Storage and Data Transfer (including Storage Gateway, DataSync & Transfer)
Amazon S3