BEST PRACTICES SOW
This Statement of Work ('SOW') is entered into by and between the parties noted on the ordering documents referencing this SOW (the 'Order Form') and describes the services to be performed by Snowflake under this SOW ('Technical Services'). This SOW shall come into effect as of the effective date of the Order Form (the 'SOW Effective Date') and shall be incorporated by reference thereto. For the purposes of this SOW, 'Customer' means the party that is purchasing Technical Services.
Notwithstanding any provision to the contrary hereunder or in the Order Form, where Technical Services are purchased through a Snowflake authorized distributor or reseller ('Reseller'): (a) the performance of the Snowflake obligations hereunder shall be performed through such Reseller; (b) no privity of contract is established between Snowflake or any of its Affiliates and Customer, and this SOW is not deemed an agreement (separate or otherwise) between Snowflake or any of its Affiliates and Customer; and (c) such Reseller is responsible for any claims or damages relating to, or arising out of, this SOW.
- Description of Technical Services. During the Term, Snowflake shall provide the following Technical Services:
Technical Service Overview
The Snowflake Best Practices Technical Services package ('Best Practices') is designed to assist Customer in establishing architectural patterns along a core set of foundational dimensions for the Snowflake Service through a series of interactive workshops. At the conclusion of the Best Practices engagement, Snowflake will provide documentation on the content delivered during each workshop and will deliver a final presentation of the engagement results and recommended next steps.
Best Practices documentation may be customized during the course of the Technical Services, which are planned for one to two continuous weeks (M-F). Customer should plan for approximately thirty to forty hours of direct interaction with the Snowflake Solutions Architect through workshops, follow-up meetings, and the final presentation readout.
Workshops will follow a set structure with time-boxed activities for each of the following:
- Capabilities & Features
- o High-level review of relevant Snowflake capabilities & features
- Current State Review
- o Review and document
- Future State Definition
- o Requirements
- o Implementation options
- o Implementation decisions
- o Gaps to future state
The workshops conducted during this Technical Services engagement are described below:
| Topic |
Workshop Subject |
Topic Areas |
| Security |
Single vs Multiple Accounts |
- Decision on whether to utilize a single or multiple Snowflake accounts - Review of key decision factors |
| Security |
Network Security |
- Network security policies - Allowed / Blocked IP restrictions |
Best Practices SOW 041422 Snowflake - Proprietary and Confidential
| User Management | Role Management | - Role based access control - Securable objectives - System-define roles - Role hierarchies - Role based access control design pattern - Managed access schema - Future grants - Viewing granted roles &privileges |