Organizing Confluence: building a strategy
Organized and accessible information helps teams accomplish more together. Read on for tips or download a handy reference PDF.
Introduction
What is information architecture?
Information architecture is the practice of organizing knowledge. Like building architecture, it involves designing and constructing an effective structure. For companies creating an information architecture strategy allows users to better manage and find information.
Who needs an information architecture strategy?
In short, everyone! Keeping knowledge organized and accessible helps organizations accomplish more together. Without an information architecture strategy, knowledge can easily become disorganized, hard to use and outdated.
If your organization is already using Confluence, the way you organize (or don’t organize!) pages or spaces may be working for now. But as usage grows, having an information architecture strategy makes it easier for teams to collaborate.
GET STARTED
How to create an information architecture strategy for Confluence
The steps required to create an information architecture strategy for Confluence are very similar to the steps required to create a new building or home. We’ve broken down the process below:
Step one
Perform a site analysis
Before breaking ground on construction, architects will tour a site to understand the land or structure they’ll be working with. During this time, they’ll make note of the site’s surroundings and details to consider in their design.
Similarly, you'll want to perform an analysis on your Confluence instance. Depending on the size and complexity of your Confluence instance, this analysis could be quick or take your team a bit of time.
Are information architecture and enterprise content management the same?
Information architecture and enterprise content management are often used interchangeably, but the terms refer to different concepts.
Enterprise content management
Enterprise content management (ECM) solutions help digitally manage an organization’s knowledge and information in order to support its business goals. The right ECM solution will help automate processes, increase productivity, and encourage teams across a business to work better together.
Information architecture
Having an information architecture strategy is an important part of successfully implementing an enterprise content management solution. An effective information architecture strategy will ensure that knowledge is organized and accessible for an organization’s users and teams.
Step 2
Design your floor plan
Next, an architect will think about the building occupants' needs and design a floor plan suited for these needs. Similarly, once you have an understanding of your Confluence instance and organization’s needs, you can build a plan for organizing information.
After speaking to many customers, we’ve learned that there are generally five levels of content in any Confluence instance:
Confluence content levels
Organization or company-level content
Department-level content
Team-level content
Project-level content
Personal content
Sound familiar? Your organization may have all of these types of content, or you may only have a few. We suggest taking the framework above and applying it to the information in your Confluence instance in order to design your organization’s ideal “floor plan” or structure.
Once you’ve come up with a basic structure for information, you’ll want to socialize your plan with key stakeholders and get their buy-in before implementing any changes.