AI Terms
Our approach to AI
At Atlassian, our values inform everything that we do, including building and deploying products that our customers love. It’s no different when it comes to our AI offerings.
For example, when it comes to Atlassian AI, our Responsible Technology Principles mean we’ll communicate to you in a clear and straightforward manner (no BS), consider trust as foundational to our approach, work to continuously improve our AI based on your feedback and always build with humans at the center.
Learn more about our AI offerings in our AI Trust Center.
Atlassian AI Terms
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Effective starting: August 17, 2026
These Atlassian AI Terms (these “Terms”) supplement the Atlassian Customer Agreement, or another agreement entered between Customer and Atlassian (the “Agreement”) and apply to generative artificial intelligence features Atlassian makes available to customers as part of certain Cloud Products or plans or as standalone Cloud Products (the “AI Offerings”). These Terms control in the event of a conflict with the Agreement. Capitalized terms used and not defined in these Terms have the meanings given to them in the Agreement.
1. Identifying AI Offerings
Atlassian must identify AI Offerings in product (for instance, as “Uses AI”) or in Documentation.
2. Input and Output
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2.1. Atlassian Obligations. The AI Offerings provide Output in response to Input. Input and Output are Customer Data under the Agreement. Atlassian must not permit its subcontractors to use Input or Output to train or improve their models. The Documentation provides more information about Atlassian's use of Input and Output and the privacy preserving measures Atlassian applies.
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2.2. Additional Customer Obligations, Restrictions and Disclaimers.
(a) Output Use and Assessment. Customer is responsible for its use of Output, including determining whether Output is appropriate for that use.
(b) Restrictions. Customer must not (and must not permit anyone else to): (i) provide Input that either violates third-party rights or Law or is intended, or would reasonably be expected, to generate Output that does so; (ii) provide Input that includes Personal Data of children under 13 or any age of digital consent under Law; (iii) use Output in a manner that Customer knows, or reasonably should know, violates third-party rights or Law; or (iv) represent that Output is human generated or approved or endorsed by Atlassian or its subcontractors.
(c) Disclaimers. Output is generated by artificial intelligence, including by using technology provided by third-party subcontractors. Atlassian makes no warranty as to the accuracy, completeness or reliability of Output or that it does not violate third-party rights or Law. Due to the nature of the AI Offerings, (i) Output may not be unique or exclusive to Customer and its Users, (ii) the same or similar Input may yield differing Output, and (iii) Output does not represent Atlassian’s or its subcontractors’ views.
3. Agents
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3.1. In General. Agents are AI Offerings that Users may direct to take certain actions on behalf of Customer (“Agents”). These actions are not Output. Agents may be created by Customer, provided by Atlassian, or provided by third parties as Third-Party Products.
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3.2. Additional Customer Obligations and Restrictions. Customer is responsible for its use of Agents, including determining whether any actions Agents may take are appropriate for that use and appropriately supervising such actions. Customer must not use Agents in a manner that either violates third-party rights or Law or is intended, or would reasonably be expected, to do so.