Acceptable Use Policy

# Acceptable Use Policy

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Table of Contents

### Product Terms

Terms of Service

Standard Service Level Agreement

Product-Specific Terms

### Partner Terms

One-Time Reseller Agreement

### Policies & Other Terms

Privacy Policy

Acceptable Use Policy

Community Policy

Champions Terms

DMCA Takedown Notice

Subprocessors

Support Policy

CSE Usage Policy

Jeli Legacy Support Policy

Process Automation

Data Processing Addendum

Information Security Practices

Modern Slavery Act

Safe Harbor

Cigna Machine Readable Files

Event Terms

Trial Terms

### Security

Overview

Security Disclosure

Safe and Secure Generative AI

In Scope Services

### Privacy

Privacy FAQs

Privacy Shield and Schrems II

PagerDuty's GDPR Approach

Region-Specific Data Privacy Laws

**Last Updated: September 14, 2026**

Your access and use of the PagerDuty Services and/or Website (collectively
referred to herein as “PagerDuty Services”) is subject to this Acceptable Use
Policy (referred to herein as “Policy”). Capitalized terms have the meaning
stated in the underlying agreement applicable to your role as customer,
website user, and/or Community member (referred to herein as the “Agreement”).
To the extent there are conflicts between this policy and the applicable
Agreement, the terms of the Agreement shall take precedence. PagerDuty may
update this Policy by posting an updated version at www.pagerduty.com/acceptable-use-policy/,
and such updates will be effective upon posting. By using or accessing the
PagerDuty Services, you agree to the latest version of this Policy.

You shall use the PagerDuty Services exclusively for authorized and legal
purposes, and in compliance with all applicable laws, rules, regulations, and
license restrictions. You are responsible for all violations of this Policy,
by anyone using the PagerDuty Services with your authorization, or using your
account, whether such use of your account is authorized or not.

## Prohibited Activities

You shall not use the PagerDuty Services to do any of the following:

Using the PagerDuty Services in any manner that could damage, disable, overburden, impair, or otherwise improperly
interfere with the PagerDuty Services, or could disrupt the enjoyment of the PagerDuty Services by other customers or
users;

Violating (or helping or encouraging others to violate) the Agreement or
PagerDuty’s policies;

Engaging in any illegal, fraudulent, or abusive activity, including any
activities or in violation of any federal, state, local or international
laws or regulations (including without limitation, any of the foregoing
relating to data, privacy, publicity rights, export control, and protection
of civil rights);

Any unsolicited or harassing notifications or messages (commercial or
otherwise), including unsolicited or unwanted SMS messages or emails, or an
excessive quantity of SMS messages or emails;

Impersonating others or providing inaccurate or misleading information;

Sending altered, deceptive, or false source-identifying information,
including “spoofing” or “phishing”;

Creating a false identity or forged email address, phone number, or
otherwise attempting to create alternative users;

Providing support or resources (or concealing or disguising the nature,
location, source, or ownership of material support or resources) to any
organization(s) designated by the United States government as a foreign
terrorist organization pursuant to section 219 of the Immigration and
Nationality Act or other laws and regulations concerning national security,
defense, or terrorism;

Using the PagerDuty Services for purposes of benchmarking or other
competitive purposes, including building a competitive product, service, or
solution.

## Security and Disruption

You shall not attempt to bypass or break any security mechanism on any of the
PagerDuty Services, or use the PagerDuty Services in any other manner that
poses a security or service risk to PagerDuty or any of its other customers,
including but not limited to:

Any material or content that infringes, dilutes, misappropriates, or
violates the intellectual property rights, proprietary rights, or other
rights of third parties, including but not limited to copyrights and rights
arising from patents, trademarks, and trade secrets;

Any material or content that is illegal, fraudulent, threatening, obscene,
indecent, pornographic, or serves to promote human trafficking or harm to
minors;

Any material or content that is false or inaccurate, defamatory, libelous,
incites or facilitates credible threats to personal or public safety, or
promotes hateful action against anyone based on race, ethnicity, national
origin, sexual orientation, sex, gender, disability, religion or other
legally protected category;

Any material or content that violates someone else’s rights, including
privacy, publicity or data rights;

- Any personal data without permission;

Any sensitive personal data such as credit card and payment information, or
Protected Health Information as defined by the Health Insurance Portability
and Accountability Act of 1996 as amended, or other types of personally
identifiable information or highly-regulated data, including driver’s
license numbers, passport numbers, social security numbers or financial
information.

*If you become aware of any violations of this Acceptable Use Policy,
please contact us immediately at* aup@pagerduty.com. You agree to
cooperate with us to investigate and remedy any violation.

PagerDuty reserves the right, but has no obligation, to investigate any
violation of this Acceptable Use Policy. PagerDuty may report any activity
that it suspects violates any law or regulation to appropriate law
enforcement officials, regulators, or other third parties, and such
reporting may include disclosing your data or information regarding your use
of the PagerDuty Services.

Subject to the terms of the underlying Agreement, without affecting any
other remedies available to us, PagerDuty may remove content, impose rate limits, throttle service delivery, or permanently
or temporarily terminate or suspend a user’s account or access to the
PagerDuty Services without notice or liability if PagerDuty determines in
its sole discretion that You have violated this Acceptable Use Policy.