Cardholder Agreement – Consumers
Last updated July 26th, 2026
Introduction
These terms and conditions (together with the Tariff and any other documents incorporated by reference, the “Agreement”) set out the terms and conditions that apply to your Account, Cards and any other associated services provided to you by Paynetics AD (“Paynetics”, “we” “us”, “our”) under this Agreement.
This Agreement constitutes a legal contract between you and Paynetics. It contains important information that may affect your rights, use of any of our services and your ability to recover your money. Please read all of the documents forming part of this Agreement carefully and keep a copy or download a copy of them for your records and future reference.
This Agreement shall be governed by and construed in accordance with the laws of Republic of Bulgaria, without giving effect to conflict of law principles, and subject to mandatory provisions under the laws of your country of residence. To the extent that the Bulgarian law is in conflict with laws of your country of residence, the law of Republic of Bulgaria shall prevail to the maximum extent possible. If not prohibited by the laws of your country of residence, disputes shall be settled by the Bulgarian courts.
You can request a copy of this Agreement at any time throughout its duration by contacting our Customer Relations Centre. By submitting your order for an Account or an Account with a Card to Paynetics and by clicking “I Agree to Paynetics AD Cardholder Terms and Conditions” in the relevant box, you indicate that you have accepted this Agreement.
Ticking the “I Agree to Paynetics AD Cardholder Terms and Conditions” box shall have the meaning of an electronic signature as provided in the Bulgarian Law on the Electronic Document and Electronic Trust Services, and by accepting the Agreement, you agree that the legal force of the said electronic signature placed by you shall be equivalent to the handwritten signature.
By accepting this Agreement in the manner described above, you enter into a framework agreement with Paynetics AD governing your Paynetics Account and Card(s).
You should read this Agreement alongside our Privacy Policy which you can view here https://paynetics.digital/privacy-and-security-policy/. Our Privacy Policy (as it may be amended from time to time in accordance with its terms), together with this Agreement, describes the basis upon which any personal data we collect about you, either directly or from our authorised partners or that you provide to us or them, will be processed, handled, and shared by us.
DEFINITIONS
In this Agreement:
“Account” or “Paynetics Account” means a payment account opened and maintained for you by Paynetics under this Agreement, which is used for the execution of payment transactions and/or card payments. The Account is denominated in EUR and is allocated an International Bank Account Number (IBAN).
“Agreement” shall mean this document together with:
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Tariff of Paynetics AD (the “Tariff”),
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Privacy Policy, and
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Any other appendix explicitly specified herein, incorporated in the Agreement by reference.
“App” or “Viber Pay” means the digital wallet functionality through which we provide you with payment services as described hereunder. Viber Pay is accessible through the Viber mobile app, provided by Viber, and can be downloaded from Google Play Store and Apple’s App Store or other relevant mobile app stores.
“ATM” means an automated teller machine that can be used for cash withdrawals using a Card, and sometimes for other payment and non-payment transactions.