Terms of Service

Terms of Service

Subscribe to PagerDuty Terms of Service RSS Feed

Subscribe to our PagerDuty Terms of Service RSS feed.

Table of Contents

Product Terms

Terms of Service

Standard Service Level Agreement

Product-Specific Terms

Partner Terms

One-Time Reseller Agreement

Policies & Other Terms

Privacy Policy

Acceptable Use Policy

Community Policy

Champions Terms

DMCA Takedown Notice

Subprocessors

Support Policy

CSE Usage Policy

Jeli Legacy Support Policy

Process Automation

Data Processing Addendum

Information Security Practices

Modern Slavery Act

Safe Harbor

Cigna Machine Readable Files

Event Terms

Trial Terms

Security

Overview

Security Disclosure

Safe and Secure Generative AI

In Scope Services

Privacy

Privacy FAQs

Privacy Shield and Schrems II

PagerDuty's GDPR Approach

Region-Specific Data Privacy Laws

If you entered into a Subscription Term prior to December 21, 2023, your use of PagerDuty Services shall be governed by the applicable terms located at www.pagerduty.com/legacy-agreements until the end of the applicable Subscription Term.

Effective: December 21, 2023

THESE ONLINE TERMS OF SERVICE (“AGREEMENT”) ARE A LEGAL AGREEMENT BETWEEN CUSTOMER (AS DEFINED BELOW) AND PAGERDUTY, INC. (“PAGERDUTY”) WHICH GOVERNS CUSTOMER’S ACCESS TO OR USE OF PAGERDUTY SERVICES (EACH, A “PARTY” AND COLLECTIVELY THE “PARTIES”).

IF AN INDIVIDUAL ACCEPTING THIS AGREEMENT IS ACCEPTING ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY (“COMPANY”), SUCH INDIVIDUAL REPRESENTS THAT THEY HAVE THE AUTHORITY TO BIND THE COMPANY TO THESE TERMS AND CONDITIONS, IN WHICH CASE THE TERM “CUSTOMER” SHALL REFER TO THE APPLICABLE COMPANY.

Definitions

“Affiliate” means any entity which directly or indirectly Controls, is Controlled by, or is under common Control with the Party. “Control,” for purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of the Party.

“PagerDuty Intellectual Property” means PagerDuty’s proprietary technology, including but not limited to the Service(s), Documentation, websites, software tools, hardware designs, algorithms, software, user interface designs, architecture, network designs, know-how, trade secrets, and all intellectual property rights therein and thereto throughout the world whether owned by PagerDuty or licensed to PagerDuty by a third party.

“Confidential Information” means all non-public information disclosed by one Party to the other Party, whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.

“Contact Information” means the names, email addresses, telephone numbers, and other required information of the Contact Persons that Customer or Users submit to Hosted Services to alert in the event of an Incident, along with any ancillary information, such as Customer information, submitted to the Hosted Services.

“Contact Person” means a Customer employee, consultant, or other agent designated by Customer, who will receive notifications from the Hosted Services and who has provided Customer consent to receive such notifications from the Hosted Services.

“Customer” means, as applicable: (a) the individual accepting or signing this Agreement on the behalf of such individual; or (b) the company or other legal entity accepting or signing the terms of