Sub-processors (Updated April 1, 2024)

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Sub processors

# Atlassian Sub-processors
*Current as of April 1, 2024*

### Third-Party Sub-processors

Atlassian uses the third party entities below (each, a “sub-processor”) to process personal data on behalf of Atlassian customers and in accordance with contract terms between Atlassian and the sub-processor to uphold Atlassian’s commitments in Atlassian's Data Processing Addendum, or for Forge, Atlassian’s Forge Data Processing Addendum.

Atlassian carries out annual compliance reviews of its sub-processors, and where the engagement of a sub-processor requires the cross-border transfer of personal data, Atlassian conducts Transfer Impact Assessments in accordance with applicable data protection law for these data transfers. Atlassian imposes obligations on its sub-processors to implement appropriate technical and organizational measures ensuring that the sub-processing of personal data is protected to the standards required by applicable data protection laws.

This list below contains sub-processors for Atlassian’s generally available services. If a Beta or EAP service uses a new sub-processor, Atlassian may use an alternative notification mechanism. For each sub-processor below, processing of personal data will be for the duration of use of the applicable service(s) by the customer, and for the retention periods as set out in the customer’s agreement with Atlassian and any product documentation. Further information relating to sub-processor security measures can be found via the external links below. Please note that if you use Atlassian data residency, pinned data remains in your specified location as described on this page.

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### Sub-processor

#### Applicable Cloud Products

#### Nature and Purpose of Processing

#### Categories of personal data

#### Location of Processing

#### Security Measures
Amazon Web Services, Inc.

Applicable Cloud Products

All Atlassian Cloud Products

Nature and Purpose of Processing

Cloud hosting provider

Categories of personal data

Personal data contained in user account information and text or files created by customer and stored in Applicable Cloud Products

Location of Processing

EEA (Sweden, Ireland and Germany), UK, Canada, Australia, Brazil, Singapore, South Korea, USA, India, Japan

Security Measures

AWS Compliance Programs

Cloudflare, Ltd.

Applicable Cloud Products

Jira Align

Nature and Purpose of Processing

Content delivery network provider

Categories of personal data

Personal data contained in user account information and text or files created by customer and stored in Applicable Cloud Products

Location of Processing

Customer traffic is processed globally at the data center closest to the end user.

Security Measures

Certifications and Compliance Resources

Clumio, Inc.

Applicable Cloud Products

All Atlassian Cloud Products excluding Loom

Nature and Purpose of Processing

Backup solutions provider for Amazon Simple Storage Service (S3)

Categories of personal data

Personal data contained in user account information and text or files created by customer and stored in Applicable Cloud Products

Location of Processing

EEA, UK, Australia, USA, and Singapore

Security Measures

Clumio Legal

Databricks, Inc.

Applicable Cloud Products

Jira Cloud Products (excluding Jira Align), Confluence, Bitbucket, Statuspage, Compass, Forge, Beacon

Nature and Purpose of Processing

Infrastructure provider to enable customer data querying and analytics product features

Categories of personal data

Personal data contained in user account information and text or files created by customer and stored in Applicable Cloud Products

Location of Processing

USA

Security Measures

Security & Trust Center

e-Core Soluções em Tecnologia da Informaçi upão Ltda.

Applicable Cloud Products

All Atlassian Cloud Products excluding Loom

Nature and Purpose of Processing

Customer service, support, and cloud migration service provider

Categories of personal data

Personal data contained in user account information and text or files created by customer and stored in Applicable Cloud Products

Location of Processing

Brazil, Mexico

Security Measures

Access only through Atlassian managed VPN, VDI, and MDM for computing devices

K15t GmbH

Applicable Cloud Products

Confluence

Nature and Purpose of Processing

Engineering support and consulting services provider for databases feature integration

Categories of personal data

Personal data contained in user account information and text and files created by customer and stored in Applicable Cloud Products for databases integration only

Location of Processing

Germany

Security Measures

Access only through Atlassian managed laptops and systems

Mailchimp

Applicable Cloud Products

Loom

Nature and Purpose of Processing

Communications technology provider for product notifications and video sharing over email

Categories of personal data

Personal data contained in product notice communications and user-initiated shared video recordings including associated comments and email messages

Location of Processing

USA

Security Measures

Mailchimp Security

Mailgun Technologies, Inc.

Applicable Cloud Products

Statuspage, Opsgenie, Jira Cloud Products (excluding Jira Align)

Nature and Purpose of Processing

Communications technology provider for product notifications

Categories of personal data

Personal data contained in product notice communications

Location of Processing

USA, EEA

Security Measures

Mailgun’s Commitment to Security and Compliance

Message Systems, Inc. dba SparkPost

Applicable Cloud Products

Jira Cloud Products (excluding Jira Align), Confluence, Bitbucket, Statuspage, Compass, Forge, Trello

Nature and Purpose of Processing

Communications technology provider for product notifications

Categories of personal data

Personal data contained in product notice communications

Location of Processing

USA, EEA

Security Measures

MessageBird Security Overview

Microsoft Corporation

Applicable Cloud Products

Jira Align

Nature and Purpose of Processing

Cloud hosting provider

Categories of personal data

Personal data contained in user account information and text or files created by customer and stored in Applicable Cloud Products

Location of Processing

USA, Australia, Netherlands

Security Measures

Microsoft Trust Center

MongoDB, Inc.

Applicable Cloud Products

Jira Cloud Products (excluding Jira Align)

Nature and Purpose of Processing

Cloud hosting provider for JSM Chat (formerly Halp)

Categories of personal data

Personal data contained in user account information and text or files created by customer and stored in Applicable Cloud Products

Location of Processing

USA

Security Measures

MongoDB Atlas Trust Center

NetApp, Inc.

Applicable Cloud Products

Bitbucket

Nature and Purpose of Processing

Cloud hosting provider

Categories of personal data

Personal data contained in user account information and text or files created by customer and stored in Applicable Cloud Products

Location of Processing

USA

Security Measures

NetApp SaaS Backup

Nexmo, Inc.

Applicable Cloud Products

Opsgenie

Nature and Purpose of Processing

Communications technology provider

Categories of personal data

Personal data contained in text and voice communications

Location of Processing

USA, UK, Singapore

Security Measures

Security & Trust

OneSignal

Applicable Cloud Products

Loom

Nature and Purpose of Processing

Communications technology provider for mobile product notifications and video sharing

Categories of personal data

Personal data contained in product notice communications and user-initiated shared video recordings including associated comments and SMS/MMS messages

Location of Processing

USA

Security Measures

Data and Security Questions

OpenAI, L.L.C.

Applicable Cloud Products

All Applicable Cloud Products using Atlassian Intelligence or Loom AI

Nature and Purpose of Processing

Generative AI services provider for intelligence product features

Categories of personal data

Personal data contained in user account information and text or files created by customer and stored in Applicable Cloud Products

Location of Processing

USA

Security Measures

Security & Trust

Partner Hero

Applicable Cloud Products

Loom

Nature and Purpose of Processing

Customer service and technical support

Categories of personal data

Personal data contained in user account information and text or files created by customer and shared during Loom support communications

Location of Processing

Honduras, Romania, South Africa, Philippines

Security Measures

Data Security & Privacy at PartnerHero

Plivo, Inc.

Applicable Cloud Products

Statuspage

Nature and Purpose of Processing

Communications technology provider for product notifications

Categories of personal data

Personal data contained in product notice communications

Location of Processing

USA

Security Measures

Security for Cloud Communications

Pubnub, Inc.

Applicable Cloud Products

Jira Cloud Products (excluding Jira Align), Confluence, Bitbucket, Statuspage, Compass, Forge, Opsgenie

Nature and Purpose of Processing

Communications technology provider for product notifications

Categories of personal data

Personal data contained in product notice communications

Location of Processing

USA, EEA

Security Measures

Trust Center
FAQ

Segment

Applicable Cloud Products

Loom

Nature and Purpose of Processing

Data analytics distribution service

Categories of personal data

Personal data contained in user account information and text or files created by customer and stored in Applicable Cloud Products

Location of Processing

USA

Security Measures

Segment Trust Center

SoftServe, Inc.

Applicable Cloud Products

Jira Cloud Products (excluding Jira Align), Confluence, Bitbucket, Statuspage, Compass, Forge, Atlas

Nature and Purpose of Processing

Customer service, outsourced engineering and technical support

Categories of personal data

Personal data contained in user account information and text or files created by customer and stored in Applicable Cloud Products

Location of Processing

Bulgaria, Poland, United States

Security Measures

Access only through Atlassian managed laptops and systems

Twilio, Inc.

Applicable Cloud Products

Jira Cloud Products (excluding Jira Align), Confluence, Bitbucket, Statuspage, Compass, Forge, Trello, Opsgenie

Nature and Purpose of Processing

Communications technology provider for product notifications

Categories of personal data

Personal data contained in product notice communications

Location of Processing

USA, for support requests only: EEA and Singapore

Security Measures

Twilio Trust Center

Zendesk

Applicable Cloud Products

Loom

Nature and Purpose of Processing

Customer service and technical support

Categories of personal data

Personal data contained in user account information and text or files created by customer and shared during Loom support communications

Location of Processing

USA

Security Measures

Zendesk Trust Center

### Atlassian Group Sub-processors
The following Atlassian Group companies are sub-processors providing technical and operational support. Atlassian employees may be located in any of the countries listed here.

#### Entity

#### Applicable Cloud Products

#### Entity Country
Atlassian B.V.

Applicable Cloud Products

Any Atlassian Cloud product

Entity Country

Netherlands

Atlassian, Inc.

Applicable Cloud Products

Any Atlassian Cloud product

Entity Country

USA

Atlassian PTY, Ltd

Applicable Cloud Products

Jira Software, Confluence, Bitbucket, Statuspage, Compass, Forge, Atlassian Analytics, Jira Product Discovery, Trello, Opsgenie, Jira Align

Entity Country

Australia

Atlassian (UK) Operations Ltd.

Applicable Cloud Products

Trello

Entity Country

England

Dogwood Labs Inc.

Applicable Cloud Products

Statuspage

Entity Country

USA

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## Related content

#### Atlassian Customer Agreement

Learn more

#### Product-specific terms

Learn more

#### Advisory Services

Learn more

#### Data Processing Addendum

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