Service and Country Specific Requirements

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Service and Country Specific Requirements

Last Updated: **April 9, 2026

Customer’s use of the Services is subject to Customer’s compliance with the Service Specific Requirements, Country Specific Requirements, and Country Specific Requirements for Communications Services below (collectively, "***Requirements***") to the extent applicable.

If any of the following terms are used but not defined within a Requirement below, they will have the meanings set forth in the Twilio Acceptable Use Policy ("***AUP***"): "***you***", "***your***", "***yours***", "***Customer***", "***Twilio***", "***End User***", and "***Services**.*" Twilio may update or modify these Requirements from time to time. These updates and modifications that are material in nature are covered in this change log, which Customer deems as reasonable and sufficient notice given to Customer for such updates and modifications. Customer’s continued use of the Services constitutes Customer’s acceptance of the updated or modified Requirements. Twilio recommends that Customer periodically reviews the change log and these Requirements.

These Requirements are part of the AUP.

### Service Specific Requirements

The Service Specific Requirements for a particular Service apply solely to the extent Customer uses the identified Service.

- Advisory Services
- Services in Private Beta
- Services Using Phone Numbers
- Short Codes
- Outbound SMS - Domestic and International Routes
- Twilio Email Policy
- Twilio Flex Fair Usage Policy
- Twilio Flex via a Non-Twilio Flex Account
- Twilio Flex Mobile Application
- Twilio Frontline
- Twilio Identity Verification - Twilio Lookup API - SIM Swap and Line Type Intelligence, Lookup Call Forwarding, Reassigned Number, Identity Match, Phone Number Verification, and Verify Silent Network Auth
- Twilio Messaging Policy: SMS, MMS, RCS, Conversations, and Third-Party Messaging Platforms
- Twilio <Pay>
- Twilio Segment Customer Data Platform
- Twilio Voice Services Policy: Programmable Voice and Elastic SIP Trunking
- Verify: One-Time Password (OTP) Text Message Delivery
- Verify Fraud Guard

**Services Using or Incorporating Artificial Intelligence or Machine Learning Technology**

Some Services that use or incorporate artificial intelligence or machine learning technology features or functionality require the acceptance of additional terms  (collectively, "***AI/ML Features***"). If Customer elects to use an AI/ML Feature, Customer will need to accept and agree to the applicable AI/ML Feature terms when opting into using or otherwise enabling such AI/ML Feature. The use of an AI/ML Feature is entirely optional and not required to use any Services. The terms for the AI/ML Features are available here.

**Third-Party Services**

Twilio acts as reseller of the third-party products and services set forth below (“***Third-Party Services***”). If Customer purchases any Third-Party Services from Twilio, such Third-Party Services are solely provided by the applicable third-party provider set forth below (“***Third-Party Provider***”). Customer’s use of any Third-Party Services is subject to the applicable Third-Party Provider’s terms set forth below (“***Third-Party Terms***”). Twilio is not a party to any Third-Party Terms and is not liable for any Third-Party Services whatsoever. Third-Party Services are not considered Services.

**Third-Party Services**

**Third-Party Provider**

**Third-Party Terms**

Contact Center Workforce Management

Calabrio, Inc.

Calabrio End User License Agreement

DMARC Enforcement

Valimail Inc.

Valimail Terms of Use

DMARC Monitoring

Valimail Inc.

Valimail Terms of Use

Facebook Messenger for Business

Meta Platforms, Inc. or its affiliates

Meta Platform Terms

Google RCS Business Messaging

Jibe Mobile, Inc.

Google Terms of Service for RCS Business Messaging

Patient Assist

SpinSci Technologies, LLC

SpinSci EULA Software License Agreement

Spoke Phone

Spoke Network Inc. or its affiliates

Spoke Phone Terms of Use

WhatsApp Business Platform

WhatsApp LLC or its affiliates

If Customer is not an independent software vendor:

WhatsApp Business Solution Terms

If Customer is an independent software vendor:

Meta Business Messaging Technology Provider Terms

Xcelerate

Waterfield Technologies, Inc.

Waterfield Terms of Service

Additionally, Twilio may make available for purchase additional add-on features, functionality, or services (each, an “***Marketplace Add-on***”) from third-party partners (each, an “***Add-on Partner***”) through the Twilio Marketplace. If Customer purchases a Marketplace Add-on from Twilio, such Marketplace Add-On is solely provided by the applicable Add-on Partner. Customer’s use of a Marketplace Add-on is subject to the applicable Add-on Partner’s terms of service (“*Marketplace Add-on Terms*”). Twilio is not a party to any Marketplace Add-on Terms and is not liable for any Marketplace Add-ons whatsoever. Marketplace Add-ons are not considered Services.

### Country Specific Requirements

The Country Specific Requirements for a particular country apply solely to the extent Customer uses the Services in the identified country, regardless of whether Customer is located, domiciled, or doing business in such country.

**North America**

- Emergency Services in the United States and Canada
- Illegal Robocalling Obligations for Voice Calls to/from United States Phone Numbers
- Text Messaging Content Collection and Monitoring for United States and Canadian Numbers
- Voice Calls to North America Phone Numbers

**United Kingdom (UK)**

- UK Emergency Calling Functionality

**Brazil / Brasil**

- Brazil Phone Numbers for Voice Communications (Números de Telefone no Brasil para Comunicação por Voz)

**France**

- France Phone Numbers

**Spain**

- Spain Geographic Phone Number-Based Interpersonal Communications Services

**Countries in the European Union (EU)**

- EU Data Act Rights
- European Electronic Communications Code Disclosures

**United Arab Emirates (UAE)**

- UAE Toll-Free and Geographic Phone Numbers

**Japan / 日本**

- Emergency Services in Japan (日本の緊急サービス)

**Australia**

- Australian Phone Numbers

**China**

- Text Messaging Restrictions in the People's Republic of China

### Country Specific Requirements for Communications Services

“***Communications Services***” means any regulated Services provided through Twilio's application programming interfaces that facilitate the exchange of information via various forms of electronic communications, including, without limitation, voice, video, or messaging.

For regulatory, licensing, or tax compliance reasons, the Communications Services, or a portion thereof, may be provided to Customer by one or more of the applicable Twilio entities set forth below, either (a) individually or in combination with other affiliated Twilio entities or (b) through a service provider not affiliated with Twilio acting on behalf of such Twilio entity(ies) set forth below.

**If Customer is provided Communications Services in:**

**Communications Services are provided by the following Twilio entity:**

United States of America

Twilio US Technology Inc.

Company incorporated in the State of Delaware

Registration No. 6735842

101 Spear Street, 5th Floor

San Francisco, CA 94105

United States of America

- Canada
- Hong Kong
- Australia
- New Zealand
- Any other country not identified in this Country Specific Requirements for Communications Services table

Twilio Inc.

Company incorporated in the State of Delaware

Registration No. 4518652

101 Spear Street, 5th Floor

San Francisco, CA 94105

United States of America

- Any country within the European Union (excluding Sweden and Norway)
- United Kingdom
- Iceland
- Switzerland

Twilio Ireland Limited

Company registered in the Republic of Ireland

Registration No. 557454

70 Sir John Rogerson’s Quay

Dublin 2, D02 R296

Ireland

Sweden

Twilio Ireland Limited

Company registered in the Republic of Ireland

Registration No. 557454

70 Sir John Rogerson’s Quay

Dublin 2, D02 R296

Ireland

Twilio Sweden AB

Company registered in Sweden

Registration No. 556708-1731

c/o Baker McKenzie Advokatbyrå KB

P.O. Box 180

Stockholm SE-101 23

Sweden

Norway

Twilio Ireland Limited Norwegian Branch

Company registered in Norway

Registration No. 925137588

c/o Advokatfirm DLA Piper Norway DA Bryggegata 6

0250 Oslo, Norway

Mexico / México

CISA Telecomunicaciones, S.A. de C.V.

Company registered in Mexico

Registration No. N-2022039397

Paseo de la Reforma 300, Piso 18

Juarez, Cuauhtémoc, 06600

Ciudad de Mexico, Mexico

CISA Telecomunicaciones, S.A. de C.V.

Empresa registrada en México

Número de registro: N-2022039397

Paseo de la Reforma 300, Piso 18

Juárez, Cuauhtémoc, 06600

Ciudad de México, México

Brazil / Brasil

Teravoz Telecom Telecomunicações  Ltda.

Company registered in Brazil

Registration No. 21.028.759/0001-52

Rua Padre João Manoel, 808

4th and 5th Floors, Cerqueira César

City of São Paulo, State of São Paulo, 01411-000, Brazil

Teravoz Telecom Telecomunicações  Ltda.

Empresa registrada no Brasil

No de registro 21.028.759/0001-52

Rua Padre João Manoel, 808

4º e 5º Andares, Cerqueira César

Cidade de São Paulo, Estado de São Paulo, 01411-000, Brasil

Japan /  日本

Twilio Japan G.K.

Company registered in Japan

Registration No. 0110-03-009480

c/o ARK Outsourcing KK

3-5-704 Ebisu 4-Chome, Shibuya-ku,

Tokyo 150-0013, Japan

トゥイリオ・ジャパン合同会社

日本で登録された会社

登録番号 0110-03-009480

c/o ARKアウトソーシング株式会社

渋谷区4-Chome 3-5-704

東京 150-0013、日本

Singapore

Twilio Singapore Pte. Ltd.

Company registered in Singapore

Registration No. 201529394G

c/o Baker McKenzie

38 Beach Road #23-11

South Beach Tower

Singapore 189767