Help & Contact Us - Amazon Customer Service

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Got Shopping Questions?

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Where’s my order?

Track packages and get delivery updates

Your Returns

Find all your returns and refunds

Issues with your payment?

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Your Memberships and Subscriptions

Manage all your memberships and subscription plans

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Where's my stuff

Shipping and Delivery

Returns, Refunds and Product Support

Managing Your Account

Security & Privacy

Payment, Pricing and Promotions

Devices & Digital Solutions

Amazon Business Accounts

Large Items and Heavy-Bulky Services

Other topics & Help sites

Track your package

Track your packages in Your Orders.

Return Items You Ordered

Return your orders using our Online Return Center.

Check status of a refund

Track your return and refunds in Your Orders.

Track Your Return

Learn how to track your return location and status.

Manage Your Amazon Prime Membership

Cancel your membership easily on this page.

Amazon Settlement

Learn where to find additional information on settlements involving Amazon.

How to Update Your Amazon Payment Method

Keeping your payment methods up to date prevents purchase and digital service interruptions.

Get Product Support

We provide free product support when you need help using a product or if it doesn’t work correctly.

Prime Video

Get help using and troubleshooting common issues with Prime Video.

Amazon Music

Get help using Amazon Music and troubleshooting common issues.

**Digital Services and Device Support

Carrier Contact Information

Find the contact information of your delivery carriers.

Track your package

Track your packages in Your Orders**.

Find a missing package that shows as "Delivered"

Check status of missing package marked as delivered

Undeliverable Packages

Learn what to do when your package cannot be delivered.

Find a missing item from your package

Check why your item is missing from your package.

Missing Tracking Information

Learn why sometimes tracking information might not be available.

**More in Where's my Stuff

Delivery Guarantees

Learn more about our guaranteed delivery offer.

Amazon Prime Shipping Benefits

Check the shipping benefits included in your Prime membership.

Shipping Rates and Times

Have a look at shipping rates and times, domestic as well as global, all at once.

Amazon Pickup Locations

Learn more about Amazon's pick up alternatives to doorstep delivery.

More information on Shipping and Delivery

About Our Returns Policies

Get detailed information on our 30 days return policy.

Refunds

Get detailed information about refund options and timelines.

Return a Gift

Return, exchange or replace a gift using our Online Return Center**.

Exchanges and Replacements

Exchange or replace eligible items through Your Orders.

Check the Status of Your Refund

Follow up on your return and refunds in Your Orders.

Amazon Device Return FAQs

Learn more about Amazon Device Return policies.

Get Product Support

Get help with setup, troubleshoot or how to use your product.