Process Automation / Rundeck Enterprise Support Policies
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Product Terms
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Process Automation
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SUPPORT POLICIES FOR PAGERDUTY PROCESS AUTOMATION & RUNDECK ENTERPRISE
**Below are current support policies for PagerDuty Runbook Automation (formerly branded as Rundeck Enterprise). Available support and services options for Runbook Automation include:
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Runbook Automation Standard Support | Runbook Automation Platinum Support
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Technical Account Managers
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Installation & Configuration Accelerator Support
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Use Case Accelerator Support
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Training Support
What's included
Runbook Automation Platinum
Rundeck Enterprise Platinum
Runbook Automation Standard
Rundeck Enterprise Standard
Rundeck Community
Support availability
24 x 7 8AM - 5PM Business hours Monday - Friday Community advice from StackOverflow, Reddit, and Google Groups
Support users
Designate 5 users Designate 3 users n/a
SLA Severity 1 cases
1 hour 1 day n/a
Technical reviews
Monthly Quarterly n/a
Business reviews
Quarterly Yearly n/a
Operations workshops
On-demand Yearly n/a
Technical account management
Optional Optional n/a
Automation Technical account management
Optional Optional n/a
Installation & Configuration Accelerator Support
Optional Optional n/a
Use Case Accelerator Support
Optional Optional n/a
Training Accelerator Support
Optional Optional n/a
Rundeck Legacy Support Policies
Rundeck Enterprise Support Policy (Oct 3 2018)
Rundeck Enterprise Platinum Support Policy (Oct 3 2018)
If you have any questions, don't hesitate to email us at support@rundeck.com.