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| 0 | 0 | 0 |
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Process Automation / Rundeck Enterprise Support Policies Subscribe to PagerDuty Support Policy RSS Feed Subscribe to our PagerDuty Support Policy RSS feed. Table of Contents Product Terms Terms of Service Standard Service Level Agreement Product-Specific Terms Partner Terms One-T...
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Table of Contents
Terms of Service
Standard Service Level Agreement
Product-Specific Terms
One-Time Reseller Agreement
Privacy Policy
Acceptable Use Policy
Community Policy
Champions Terms
DMCA Takedown Notice
Subprocessors
Support Policy
CSE Usage Policy
Jeli Legacy Support Policy
Process Automation
Data Processing Addendum
Information Security Practices
Modern Slavery Act
Safe Harbor
Cigna Machine Readable Files
Event Terms
Trial Terms
Overview
Security Disclosure
Safe and Secure Generative AI
In Scope Services
Privacy FAQs
Privacy Shield and Schrems II
PagerDuty's GDPR Approach
Region-Specific Data Privacy Laws
**Below are current support policies for PagerDuty Runbook Automation (formerly branded as Rundeck Enterprise). Available support and services options for Runbook Automation include:
Runbook Automation Standard Support | Runbook Automation Platinum Support
Technical Account Managers
Installation & Configuration Accelerator Support
Use Case Accelerator Support
Training Support
What's included
Runbook Automation Platinum
Rundeck Enterprise Platinum
Runbook Automation Standard
Rundeck Enterprise Standard
Rundeck Community
24 x 7 8AM - 5PM Business hours Monday - Friday Community advice from StackOverflow, Reddit, and Google Groups
Designate 5 users Designate 3 users n/a
1 hour 1 day n/a
Monthly Quarterly n/a
Quarterly Yearly n/a
On-demand Yearly n/a
Technical account management
Optional Optional n/a
Automation Technical account management
Optional Optional n/a
Optional Optional n/a
Optional Optional n/a
Optional Optional n/a
Rundeck Enterprise Support Policy (Oct 3 2018)
Rundeck Enterprise Platinum Support Policy (Oct 3 2018)
If you have any questions, don't hesitate to email us at support@rundeck.com.
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Process Automation / Rundeck Enterprise Support Policies Subscribe to PagerDuty Support Policy RSS Feed Subscribe to our PagerDuty Support Policy RSS feed. Table of Contents Product Terms Terms of Service Standard Service Level Agreement Product-Specific Terms Partner Terms One-T...