Last updated: August 18, 2026
We’ve recently updated our terms and policies. View the summary of changes here.
**ELECTRONIC COMMUNICATIONS CONTRACT SUMMARY FOR THE **** ****EEA AND UK USERS: **Download your electronic communications contract summary here. This summary provides key information about our electronic communications service offer and is available for our users in the EU and the UK (and in fact anyone else who would like to see it for comparison purposes).
Table of Contents
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Additional Terms for Specific Services
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Our Services
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Legal Capacity and Eligibility
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Account and Registration
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Licenses and Intellectual Property Rights
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Content and Public Content
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Restrictions of Use**
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Payments and Subscription Fees
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Charges
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Refunds
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Chatbot Purchases
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Third party goods and services
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Termination
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Safety and Support
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Disclaimer of Warranties
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Limitation of Liability
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Indemnity
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Governing Law and Jurisdiction
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Arbitration, Class-Action Waiver
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Miscellaneous
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Disabled Users
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Contact Us
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Call Services – Viber Out Service Specific Terms
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Viber eSIM Service Specific Terms
Thanks for sending us good vibes by using the various services available within Viber!
These Terms of Service (“Terms”) govern your use of the Viber App, Viber Website and any services, features, platforms of products offered by Viber, as detailed below. These Terms form a legally binding contract between you and Viber Media S.a r.l. (“Viber“, “our“, “we” or “us“). Please read them carefully, we have tried our best to strip the legalese from the Terms, however, there are places where they may still read like a traditional contract as they are a legally binding agreement between you and Viber. These Terms incorporate and are governed by the Acceptable Use Policy (“AUP”) and the Viber Privacy Policy.
YOU HEREBY CONFIRM THAT YOU HAVE READ AND UNDERSTOOD THE TERMS AND THAT BY INSTALLING THE VIBER APP, ACCESSING OR USING OUR SERVICES, YOU AGREE TO BE BOUND BY THE TERMS. YOU AGREE TO COMPLY WITH ALL APPLICABLE LAWS AND REGULATIONS WHEN USING THE VIBER APP AND SERVICES AND YOU ACKNOWLEDGE THAT THESE TERMS CONSTITUTE A BINDING AND ENFORCEABLE LEGAL ELECTRONIC CONTRACT BETWEEN YOU AND VIBER. PLEASE DO NOT ACCESS THE SERVICES OR INSTALL THE VIBER APP IF YOU DO NOT AGREE TO ALL OR ANY PART OF THE TERMS.
**U.S ARBITRATION NOTICE: **THESE TERMS CONTAIN AN ARBITRATION CLAUSE. YOU AGREE THAT, EXCEPT FOR CERTAIN EXEMPTIONS, DISPUTES BETWEEN US WILL BE RESOLVED BY MANDATORY BINDING ARBITRATION, AND YOU AND VIBER WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS-ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. YOU HAVE THE RIGHT TO OPT OUT AS DETAILED IN THE ARBITRATION SECTION BELOW.
ACCESS TO EMERGENCY SERVICES: Our Services are not a replacement for your ordinary mobile or fixed line telephone, nor are they intended to support or carry emergency calls to any type of hospital, law enforcement agencies, medical care unit or any type of emergency services of any kind. In particular, with the exception of Viber Out, our Services do not allow you to make such calls and Viber is not liable in any manner for such calls or inability to place such calls. You must and it is your responsibility to ensure that you have access to alternative communication for placing such emergency calls if needed.