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Terms of Service

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RudderStack Terms of Service

The most recent prior version of these Terms of Service is available here.

1. RUDDERSTACK RESPONSIBILITIES

1.1 – Acceptance, Definitions and Provision of Services

These terms of service (the “Agreement”) is a binding contract between RudderStack, Inc. (“RudderStack”) and the entity or individual (the “Customer”) creating an account on the website www.RudderStack.com (the “Site”). Customer accepts this Agreement and the Data Processing Addendum published here (the “DPA”) by checking the acceptance box at signup, by accessing the Services, or by using the Services. The Trial Terms set forth in §11 of this Agreement apply to every Customer who creates an Account without contemporaneously subscribing to a paid plan. The “Effective Date” is the date Customer first accepts this Agreement.

Subject to the terms set forth in this Agreement, RudderStack will provide Customer with the Services on the plan tier the Customer subscribes to via the Site, at the rates published here (“Fees”). “Services” means the native customer data platform provided by RudderStack (including any corresponding SDKs, APIs, documentation, or software made available by RudderStack in connection with such service (“Software”)) and subsequent enhancements, updates, and bug fixes made generally available by RudderStack for no additional Fee (“Updates”), but specifically excludes Third-Party Products.

“Third-Party Product” means a non-RudderStack product or application that Customer chooses to integrate with or use in connection with the Services. Customers who create an Account without subscribing to a paid plan are provisioned with a thirty (30) day trial of the Growth tier feature set, governed by §11 (Trial Terms).

1.2 – Protection of Customer Data

RudderStack will maintain a security program materially in accordance with industry standards that is designed to (a) ensure the security of Customer data uploaded by Customer to the Services, including Customer’s end user data (collectively “Customer Data”); (b) protect against threats or hazards to the security of Customer Data; and (c) prevent unauthorized access to Customer Data. RudderStack’s security safeguards include measures for preventing access, use, modification or disclosure of Customer Data by RudderStack personnel except (i) to provide the Services and prevent or address service or technical problems, (ii) as required by applicable law, or (iii) as Customer expressly permits in writing or under this Agreement. RudderStack will not materially diminish the protections provided in this Section during the term of this Agreement.

1.3 - Data Privacy

With respect to any personal data subject to Data Privacy Laws (as defined in the DPA) that Customer is permitted to transmit in connection with the Services (such as IP addresses or user IDs), the DPA (as updated from time to time) is hereby incorporated by reference into this Agreement. If there is a conflict between this Agreement and the DPA, the DPA shall govern. RudderStack will provide at least thirty (30) days’ prior notice of material changes to the DPA via email or in-product notification; continued use of the Services after the effective date of the change constitutes acceptance.

1.4 – Beta Services

From time to time, Customer may have the option to participate in a program with RudderStack where Customer gets to use Alpha or Beta services, products, features or documentation (collectively, “Beta Services”) offered by RudderStack. These Beta Services may contain bugs, errors, defects or harmful components. RudderStack does not provide any indemnities, service level commitments or warranties, express or implied, including warranties of merchantability, title, non-infringement, and fitness for a particular purpose, in relation thereto, Customer or RudderStack may terminate Customer’s access to Beta Services at any time.