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Master Services Agreement

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RudderStack Master Services Agreement

The most recent prior version of these Terms of Service is available here.

1. RUDDERSTACK RESPONSIBILITIES

1.1 – Provision of Services

Subject to the terms and set forth in this Master Services Agreement (“Agreement”), RudderStack will provide Customer the Services purchased on the website www.RudderStack.com (“Site”) for the feeslisted here https://www.rudderstack.com/pricing/ (“Fees”) for self-service Customers or detailed in a signed Order Form, if applicable. “Services” means the native customer data platform provided by RudderStack (including any corresponding SDKs, APIs, documentation or software that may be made available by RudderStack in connection with such service (“Software”)), and subsequent enhancements, updates and bug fixes to the foregoing made generally available by RudderStack for no additional Fee (“Updates”), but specifically excludes Third-Party Products. “Third-Party Product” means a non-RudderStack product or application that Customer chooses to integrate with or use in connection with the Services.“Order Form” means a document specifying the Services to be provided hereunder and Fees to be paid by Customer, signed by Customer and RudderStack. Professional services, if any, shall be negotiated via a separate statement of work (“SOW”).

1.2 – Protection of Customer Data

RudderStack will maintain a security program materially in accordance with industry standards that is designed to (a) ensure the security of Customer data uploaded by Customer to the Services, including Customer’s end user data (collectively “Customer Data”); (b) protect against threats or hazards to the security of Customer Data; and (c) prevent unauthorized access to Customer Data.RudderStack’s security safeguards include measures for preventing access, use, modification or disclosure of Customer Data by RudderStack personnel except (i) to provide the Services and prevent or address service or technical problems, (ii) as required by applicable law, or (iii) as Customer expressly permits in writing or under this Agreement.RudderStack will not materially diminish the protections provided in this Section during the term of this Agreement.

1.3 - Data Privacy

With respect to any personal data subject to Data Privacy Laws (as defined in the DPA) that Customer is permitted to transmit in connection with the Services (such as IP addresses or user IDs), the terms of the data processing addendum, ("DPA"), which is attached hereto as Exhibit B, shall apply. If there is a conflict between this Agreement and the DPA, the DPA shall govern.

1.4 – Beta Services

From time to time, Customer may have the option to participate in a program with RudderStack where Customer gets to use Alpha or Beta services, products, features or documentation (collectively, “Beta Services”) offered by RudderStack. These Beta Services may contain bugs, errors, defects or harmful components. RudderStack does not provide any indemnities, service level commitments or warranties, express or implied, including warranties of merchantability, title, non-infringement, and fitness for a particular purpose, in relation thereto, Customer or RudderStack may terminate Customer’s access to Beta Services at any time.

2. PROPRIETARY RIGHTS

2.1 – Access to Services and Software

Subject to the terms of this Agreement, RudderStack hereby grants to Customer, for the term set forth on the applicable Order Form, a non-exclusive, non-sublicensable, non-transferable, non-assignable right to access and use the Services (including the Software), for Customer’s internal business purposes only.