Atlassian Guidelines for Law Enforcement Requests
Atlassian Guidelines for Law Enforcement Requests
Updated policy effective as of December 15, 2025
Atlassian’s policy on responding to law enforcement or public authority requests
Atlassian provides software tools for teams to collaborate in an online platform environment. These guidelines provide information to inform law enforcement officials seeking customer account records and customer content (“Customer Information”) from Atlassian in response to valid legal process, consistent with our privacy policy and acceptable use policy. Atlassian respects the rules and laws of the jurisdiction in which it operates, as well as the privacy and rights of its customers. Accordingly, Atlassian provides Customer Information in response to law enforcement or other public authority requests only when we reasonably believe that we are legally required to do so. To protect our customers’ rights, we carefully review requests to ensure that they comply with the law and are within the powers of the requesting authority or law enforcement official.
To obtain Customer Information from Atlassian, public authority and law enforcement officials must provide legal process appropriate for the type of information sought, such as a subpoena, court order, or a warrant. Please review these guidelines before submitting a law enforcement request to Atlassian.
Atlassian reviews all governmental requests for data.
- Atlassian strictly construes requests for data, and seeks to limit or object to requests that are overbroad or seek a large amount of information or affect a large number of users.
- Atlassian objects where production is prohibited or where the process served is insufficient to compel production of the requested data under the Electronic Communications Privacy Act, 18 U.S.C. § 2701, et seq. or other applicable law.
- Atlassian reserves the right to appeal any request for information, where available, and shall not disclose the requested information until required to do so under applicable procedural rules.
These guidelines are intended to serve as an informational resource and do not create obligations or waive any objections concerning how Atlassian will respond in any particular case or request. Atlassian reserves the right to seek reimbursement for the costs associated with responding to public authority or law enforcement data requests, where appropriate.
User Notice Policy
Atlassian’s policy is to notify customers of requests for their information and provide them with an opportunity to object to the disclosure 7-10 days prior to production, unless such notification is prohibited by law (including where Atlassian has been unable or unsuccessful at obtaining a waiver of such prohibition). Atlassian may shorten the notice period in its discretion, but generally only does so in emergency situations. Public authority or law enforcement officials who believe that notification would jeopardize, for example, an investigation should obtain an appropriate court order or other process that specifically prohibits customer notification, such as an order issued under 18 U.S.C. § 2705(b).
Further, if your request places Atlassian on notice of an ongoing or prior violation of our acceptable use policy, we will take action to prevent further violation, including account termination and other actions that may notify the user that we are aware of the misconduct. If you believe in good faith that taking such actions will jeopardize an ongoing investigation, you may request that Atlassian defer such action in your request. Atlassian will evaluate such requests on a case-by-case basis. It is the responsibility of the requesting law enforcement official to make this request, as it is Atlassian’s policy to enforce its terms of use.