EU Region Privacy Notice

Last Updated: September 23, 2026

View our Teens Privacy Guide* here.***

This privacy notice provides more details to the information contained in Viber’s Privacy Policy and applies to users in the European Economic Area (EEA) and the UK (“EU Region Privacy Notice“), in accordance with applicable laws.

This EU Region Privacy Notice provides you with information regarding our processing operations, our lawful basis to process your personal data, categories of third parties we share your personal data with, data transfer outside the European region, data retention, and as required under the General Data Protection Regulation and the UK Data Protection Act 2018 (and as amended by Schedule 1 to the Data Protection, Privacy and Electronic Communications (Amendments etc.) (EU Exit) Regulations 2019) (collectively “GDPR”), as well as information regarding your rights related to your personal data that Viber processes when you use our Services (as detailed under Viber’s Terms of Service), including Viber payment services (if you use it).

TABLE OF CONTENTS

• Data Controller & Data Protection Officer

• The Data We Collect

• How We Use Your Data & Lawful Basis for Processing Your Personal Data

• Data Sharing – Categories of Recipients We Share Personal Data With

• Data Transfer

• Data Retention

• Your Rights Related to Your Personal Data

• Children’s Privacy

• Changes to this EU Region Privacy Notice

Data Controller** & Data Protection Officer **

Viber Media S.à.r.l., a société à responsabilité limitée incorporated under the laws of the Grand Duchy of Luxembourg, is the controller of your personal data.

You may contact us and our Data Protection Officer, as follows:

• **Our online form available at: https://vb.me/ContactUs **– please choose the “privacy inquiry” or “GDPR inquiry” categories.

• Using the “contact us” form on the App.

• By Email: DPO@viber.com

• **By mail:

**Viber Media S.à r.l.,

**Attention: Data Privacy Officer

**2, rue du Fossé, L-1536

Luxembourg, Grand Duchy of Luxembourg.

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The Data We Collect

The operation and use of our Viber App and Services involves collection of personal data, where the types of such data depend on the type of Service and interaction with us. For example, when you sign up for Viber, you directly provide us personal data. We also automatically collect certain personal data from our users’ device. We explain which information we collect and how we collect it below.

The types of personal data collected through use of our Services, including App and website, are listed below. We note that, some types of personal data we collect are required for all Viber Services (for example, your phone number), some types may be required solely for certain Services or features you decide to use (for example, Viber payment services), and some are optional, and subject to your discretion (for example, your photo).

We do not read, listen or store your messages and/ or calls made privately:

We wish to clarify that we do not read or listen to the content of your messages and/or calls made privately via Viber and we do not store those messages (including any media files transferred therein) once they have been delivered to their destination (which on average takes less than one second). If for some reason the message was not delivered to its destination within up to 2 weeks, it will be deleted from our servers. We note that we allow you the option to back up your chat history data on your own external data backup service (like iCloud or Google Drive) – see HERE for more info on backup.